Assistant Sales Manager

Skilz for Kids; Vaughan; Hybrid; CAD 15,000 - 25,000; Full time

Benefits offered by this job

Training & development

Free uniforms

Flexible schedule

Job summary

KidStrong Kleinburg is seeking an Assistant Sales Manager to grow our community by connecting with families, following up with leads, and turning interest into memberships.

The role combines hands-on sales with member experience, managing inquiries from first contact to trial and membership decisions while delivering an exceptional family experience.

Qualifications

• 1-3 years of previous sales experience required.
• Experience in a goal- or target-driven sales environment.
• Strong verbal and written communication skills.
• Strong organizational and follow-up skills.
• Comfortable using CRM systems and learning new technology.
• Standard First Aid & CPR-C Certification.
• Vulnerable Sector Check.
• Previous experience working with children, families, fitness, recreation, or coaching is asset.
• KidStrong Coach Certification or previous KidStrong experience is asset.

Responsibilities

• Respond to new leads quickly and professionally by phone, text, and email.
• Follow up with leads using our CRM and established processes.
• Build genuine relationships with families and understand their needs.
• Educate families on KidStrong programs, options, memberships, and the value of the experience.
• Book families into trial classes and help them choose the right class.
• Follow up before/after trials to answer questions and drive memberships.
• Ask for the sale and convert leads and trial families.
• Maintain notes and lead statuses in our CRM.
• Meet center sales, trial bookings, show-rate, and conversion goals.
• Provide excellent member experience and support frontline operations.

Skills

Communicator

Goal-driven

Highly organized

Friendly & professional

Coachable

Team player

Tools

CRM systems

Job description

Benefits:

• Training & development
• Free uniforms
• Flexible schedule

ASSISTANT SALES MANAGER

Location: Kleinburg, ON

Status: Full-Time, Permanent

Compensation: $19/hour + Commission

Schedule: 15-25 hours per week. Evenings 3pm - 7pm + Weekends 9am - 2pm

Join Our Team as an Assistant Sales Manager at KidStrong Kleinburg!

Are you outgoing, organized, and great at connecting with people? Do you enjoy sales, building relationships, and helping families find the right program for their kids?

KidStrong Kleinburg is looking for an Assistant Sales Manager to help grow our community by connecting with prospective families, following up with leads, and turning interest into memberships.

This is a hands-on sales and member experience role. You'll be responsible for managing leads from their first inquiry through their trial class and membership decision, while helping create an exceptional experience for every family who walks through our doors.

Sales & Lead Conversion

• Respond to new leads quickly and professionally by phone, text, and email.
• Consistently follow up with leads using our CRM and established follow-up processes.
• Build genuine relationships with prospective families and understand what they are looking for in a program for their child.
• Educate families on KidStrong programs, class options, memberships, and the value of the KidStrong experience.
• Book prospective families into trial classes and help them select the right class for their child.
• Follow up with families before and after trial classes to answer questions, address concerns, and help them make a membership decision.
• Confidently ask for the sale and convert qualified leads and trial families into KidStrong members.
• Overcome common sales objections in a professional, helpful, and family-focused way.
• Re-engage older leads and families who previously expressed interest in KidStrong.
• Maintain accurate notes, follow-up tasks, and lead statuses within our CRM.
• Meet individual and centre sales, trial booking, show-rate, and membership conversion goals.

Family & Member Experience

• Create a welcoming and positive experience for prospective and current KidStrong families.
• Build relationships with parents and learn about the goals they have for their children.
• Help families understand how KidStrong programming can support their child's development and individual goals.
• Assist families with membership questions, scheduling, account questions, and general centre inquiries.
• Follow up with new members to help ensure a strong start to their KidStrong experience.
• Identify family concerns early and work with centre leadership to find appropriate solutions.

Centre Support & Community Outreach

• Support the General Manager and leadership team with membership growth initiatives.
• Participate in local events, partnerships, and community outreach opportunities to generate new leads.
• Help execute centre promotions, referral initiatives, and lead-generation campaigns.
• Support front-desk and centre operations during scheduled shifts as needed.
• Maintain a professional, welcoming, and organized environment for families.

Program Knowledge

• Learn and understand the KidStrong curriculum so you can confidently explain the program and its benefits to prospective families.
• Build relationships with students and families in the centre to strengthen the overall member experience.
• Develop a strong understanding of KidStrong programming, memberships, policies, and class options.

What We’re Looking For

• A confident communicator who is comfortable speaking with families by phone, text, email, and in person.
• Someone who enjoys sales and isn't afraid to follow up, ask questions, address concerns, and ask for the sale.
• Goal-driven and motivated by measurable results.
• Highly organized and able to manage a large number of leads and follow-up tasks without letting opportunities fall through the cracks.
• Friendly, professional, persistent, and comfortable building relationships with new people.
• Able to listen to a parent’s needs and connect those needs to the value of KidStrong.
• Coachable and receptive to sales training, feedback, and performance goals.
• Comfortable working both independently and as part of a team.

Qualifications

• 1-3 years of previous sales experience required.
• Experience working in a goal or target-driven sales environment.
• Strong verbal and written communication skills.
• Strong organizational and follow-up skills.
• Comfortable using CRM systems and learning new technology.
• Standard First Aid & CPR-C Certification.
• Vulnerable Sector Check.
• Previous experience working with children, families, fitness, recreation, or coaching is considered an asset.
• KidStrong Coach Certification or previous KidStrong experience is considered an asset.

How Success Will Be Measured

Success in this role will be measured through:

• Lead response and follow-up consistency
• Trial bookings
• Trial attendance
• Lead-to-trial conversion
• Trial-to-membership conversion
• New memberships
• Follow-up completion
• Member and prospective family experience

You're competitive, personable, organized, and excited by the opportunity to turn conversations into new KidStrong families, we'd love to meet you.