Assistant Restaurant Manager

Ontario Trillium Foundation; Barrie; On-site; CAD 42,000 - 52,000; Full time

Job summary

Tim Hortons is seeking an Assistant Restaurant Manager to lead a diverse team in a fast-paced restaurant environment. You will support the Owner and Restaurant Manager in daily operations, training, and maintaining high standards of guest service, quality and cleanliness.

Responsibilities include supervising staff, managing labour costs, inventory, supplier relations, and handling customer concerns. This role requires dependability and strong communication skills to ensure an outstanding guest

Qualifications

• Strong customer-service mindset and guest-focused approach.
• Excellent oral communication and listening skills.
• Dependable and reliable with consistent performance.
• Proven ability to work with diverse teams in a fast-paced environment.

Responsibilities

• Monitor revenues and labour costs to optimize staffing.
• Plan and organize daily restaurant operations.
• Supervise staff and provide coaching as needed.
• Determine services offered and implement procedures.
• Balance cash, generate cash reports and related forms.
• Conduct performance reviews and provide feedback.
• Cost products and services and manage inventory.
• Negotiate with suppliers for food and supplies.
• Address customer complaints and provide excellent service.

Skills

Customer service

Communication

Dependability

Interpersonal skills

Reliability

Job description

As an Assistant Restaurant Manager, you are an enthusiastic role model and motivate team members to deliver exceptional service for every guest, every time. You build positive relationships with a team of diverse members. As a passionate team leader, you believe in the importance of training team members to ensure high standards of guest service, quality and cleanliness are achieved. Through your knowledge of the quick service industry you take pride in supporting the Owner and Restaurant Manager in the day-to-day operations of a fast paced restaurant.

Please note this organization owns locations in Barrie, Innisfil, Port Severn, and Waubaushene and management for this organization may be required to work in any of these locations.

Tasks include but are not limited to:

• Monitor revenues to determine labour cost
• Plan and organize daily operations
• Supervise staff
• Determine type of services to be offered and implement operational procedures
• Balance cash and complete balance sheets, cash reports and related forms
• Conduct performance reviews
• Cost products and services
• Organize and maintain inventory
• Negotiate arrangements with suppliers for food and other supplies
• Address customers' complaints or concerns
• Provide customer service

Work conditions and physical capabilities

• Fast-paced environment
• Combination of sitting, standing, walking
• Standing for extended periods

Personal suitability

• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Reliability

Company Information

Opportunity, flexibility and new challenges every day are just a few of the reasons you’ll be happy you came on board. When you work at Tim Hortons, you’ll feel right at home. It’s a fun, flexible environment where guests are your neighbours, where co-workers are your friends and where simple acts make for a lasting impression. We’d love for you to join the team. Because it’s the people that make Tims, Tims. And we’re looking for people like you.

By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.