Assistant Property Manager - The Selby

tricon; Toronto; On-site; CAD 42,000 - 65,000; Full time

Job summary

Tricon is seeking an Assistant Property Manager to lead resident experience and help create a vibrant downtown Toronto community. You will partner with the Property Manager to ensure residents feel at home and staff are supported, guiding concierge teams with a people-first approach.

The role emphasizes operations, suite readiness, safety, and financial performance, with collaboration across teams and vendors to deliver exceptional service.

Qualifications

• 1-2+ years progressive residential property management experience.
• Intermediate proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Knowledge of Residential Tenancies Act and related safety regulations.

Responsibilities

• Serve as a trusted point of contact for residents with professionalism and empathy.
• Support resident events and initiatives that foster belonging and inclusivity.
• Provide guidance to concierge staff and ensure service excellence standards.
• Oversee move-in/move-out experiences to set resident satisfaction.
• Conduct routine inspections to uphold safety and appeal of spaces.
• Coordinate with residents, vendors and contractors to resolve issues.
• Assist with rent collection, notices and account management with transparency.
• Oversee security and janitorial contractors to ensure a welcoming environment.
• Partner with Property Manager on daily operations and budgets.
• Demonstrate leadership and people-first values in daily duties.

Skills

Resident-focused service

Communication skills

Leadership / mentoring

Organizational skills

Customer service

Team collaboration

Tools

Microsoft Office Suite

Job description

Founded in 1988, and headquartered in Toronto, Tricon is one of North America's preeminent rental housing providers. Tricon was one of the first movers to enter Toronto's purpose-built rental apartment sector with scale in 2016 and is developing the highest quality multi-family portfolio in North America's fastest growing city. Tricon is the leader and most active developer in the marketplace with a 6,000+ pipeline of new units. At Tricon, we are reimagining rental living - Tricon properties are concentrated in prime downtown Toronto locations, and are defined by design excellence, signature resort-quality amenities, exceptional customer service, and lifestyle programming that fosters connections and builds community. To learn more, please visit: Tricon Toronto.

Job Description

The Assistant Property Manager is a leader, community builder and ambassador of the Tricon brand. They partner closely with the Property Manager to ensure the community thrives, residents feel at home and the team feels supported. The Assistant Property Manager helps shape a community that residents love and employees are proud to serve through people-first leadership, attention to detail and operational excellence. The Assistant Property Manager blends expertise about leadership, service and operations, ensuring every detail - from suite readiness to financial performance - is executed with care and precision. They mentor and support concierge staff and other team members, fostering a collaborative environment built on respect, accountability and shared success. The Selby is located in the heart of downtown Toronto near Bloor and Sherbourne, steps away from Sherbourne subway station. The property is surrounded by the restaurants, cafes and shops of Yorkville, Rosedale, the Village and the Danforth, with convenient access from across the city.

Essential Duties and Responsibilities

• Champion Resident Experience: Serve as a trusted point of contact for residents, ensuring every interaction reflects professionalism, empathy and a sense of community.
• Foster Community Connections: Support and participate in resident events and initiatives that encourage engagement, inclusivity and belonging.
• Lead with Care: Provide guidance and support to the concierge team and other staff, ensuring they feel empowered, valued and aligned with service excellence standards.
• Ensure Move-In Excellence: Oversee suite readiness and seamless move-in and move-out experiences that set the tone for resident satisfaction.
• Maintain Rent-Ready Standards: Conduct regular property inspections to uphold the quality, safety and appeal of suites, amenity spaces and common areas.
• Provide Timely Service: Liaise with residents, vendors and contractors to resolve maintenance requests promptly while maintaining clear, resident-focused communication.
• Support Financial Health: Assist with rent collection, notices and account management with professionalism and empathy, ensuring transparency for residents.
• Prioritize Safety and Comfort: Oversee security and janitorial contractors to maintain a safe, welcoming and well-kept environment.
• Collaborate on Operations: Partner with the Property Manager and broader team on daily property operations, vendor coordination and budget management.
• Uphold Standards of Service: Consistently demonstrate leadership, cultural awareness and attention to detail that reflect our people-first values.

Qualifications

• Passion for creating positive and memorable living experiences through thoughtful, resident-focused service.
• Excellent written and verbal communication skills, with the ability to connect effectively with residents, colleagues and vendors from diverse backgrounds.
• Demonstrated ability to lead and mentor concierge staff and other team members while fostering a collaborative, people-first culture.
• Polished and approachable presence that reflects professionalism and respect.
• Strong organizational skills and attention to detail when managing records, reports, budgets and compliance requirements.
• Ability to address resident concerns and operational challenges using sound judgment, empathy and resourcefulness.

Minimum Requirements

• 1-2+ years of progressive residential property management experience, including hands-on involvement in day-to-day property operations, resident relations and vendor coordination.
• Intermediate proficiency in Microsoft Office, including Word, Excel and PowerPoint.
• General knowledge of applicable legislation and regulatory requirements, including the Residential Tenancies Act, Employment Standards Act, Fire Code and Occupational Health and Safety Act.
• Willingness to support after-hours emergencies, evenings or weekends when resident or operational needs arise.

Preferred Attributes

• Experience working in a purpose-built rental or multi-family residential community.
• Experience supporting Landlord and Tenant Board matters, including preparing documentation and applying the Residential Tenancies