Assistant Property Manager - The Selby

Tricon Residential; Toronto; On-site; CAD 74,000 - 106,000; Full time

Benefits offered by this job

Benefits and wellness package

Incentive opportunity 10%

Job summary

Tricon Residential seeks an Assistant Property Manager in Toronto to partner with the Property Manager, ensuring the community thrives and residents feel at home.

You will mentor concierge staff, oversee move-in readiness, manage rent-related tasks, and coordinate with vendors to maintain safety and service standards at The Selby in downtown Toronto.

Qualifications

• Passion for creating positive resident experiences.
• Excellent written and verbal communication with diverse stakeholders.
• Proven ability to lead concierge staff and foster collaboration.
• Professional and respectful presence.
• Strong organizational skills for records, reports, budgets and compliance.
• Ability to address resident concerns with empathy and sound judgment.

Responsibilities

• Champion Resident Experience: Be a trusted contact for residents with professionalism and empathy.
• Foster Community Connections: Support events and initiatives that encourage engagement and belonging.
• Lead with Care: Mentor the concierge team and staff to uphold service standards.
• Ensure Move-In Excellence: Oversee suite readiness and smooth move-in/move-out experiences.
• Maintain Rent-Ready Standards: Regular inspections of suites and common areas.
• Provide Timely Service: Coordinate with residents, vendors, and contractors for prompt maintenance.

Skills

People-first service

Communication

Leadership

Property operations

Microsoft Office

Education

College diploma or bachelor’s degree in related field

Tools

Yardi

Job description

Founded in 1988, and headquartered in Toronto, Tricon is one of North America’s preeminent rental housing providers.

Tricon was one of the first movers to enter Toronto’s purpose-built rental apartment sector with scale in 2016 and is developing the highest quality multi-family portfolio in North America’s fastest growing city. Tricon is the leader and most active developer in the marketplace with a 6,000+ pipeline of new units. At Tricon, we are reimagining rental living – Tricon properties are concentrated in prime downtown Toronto locations, and are defined by design excellence, signature resort-quality amenities, exceptional customer service, and lifestyle programming that fosters connections and builds community. To learn more, please visit: Tricon Toronto.

Job Description

The Assistant Property Manager is a leader, community builder and ambassador of the Tricon brand. They partner closely with the Property Manager to ensure the community thrives, residents feel at home and the team feels supported. The Assistant Property Manager helps shape a community that residents love and employees are proud to serve through people-first leadership, attention to detail and operational excellence.

The Assistant Property Manager blends expertise about leadership, service and operations, ensuring every detail - from suite readiness to financial performance - is executed with care and precision. They mentor and support concierge staff and other team members, fostering a collaborative environment built on respect, accountability and shared success.

The Selby is located in the heart of downtown Toronto near Bloor and Sherbourne, steps away from Sherbourne subway station. The property is surrounded by the restaurants, cafes and shops of Yorkville, Rosedale, the Village and the Danforth, with convenient access from across the city.

Essential Duties and Responsibilities:

• Champion Resident Experience: Serve as a trusted point of contact for residents, ensuring every interaction reflects professionalism, empathy and a sense of community.

• Foster Community Connections: Support and participate in resident events and initiatives that encourage engagement, inclusivity and belonging.

• Lead with Care: Provide guidance and support to the concierge team and other staff, ensuring they feel empowered, valued and aligned with service excellence standards.

• Ensure Move-In Excellence: Oversee suite readiness and seamless move-in and move-out experiences that set the tone for resident satisfaction.

• Maintain Rent-Ready Standards: Conduct regular property inspections to uphold the quality, safety and appeal of suites, amenity spaces and common areas.

• Provide Timely Service: Liaise with residents, vendors and contractors to resolve maintenance requests promptly while maintaining clear, resident-focused communication.

• Support Financial Health: Assist with rent collection, notices and account management with professionalism and empathy, ensuring transparency for residents.

• Prioritize Safety and Comfort: Oversee security and janitorial contractors to maintain a safe, welcoming and well-kept environment.

• Collaborate on Operations: Partner with the Property Manager and broader team on daily property operations, vendor coordination and budget management.

• Uphold Standards of Service: Consistently demonstrate leadership, cultural awareness and attention to detail that reflect our people-first values.

Qualifications:

• Passion for creating positive and memorable living experiences through thoughtful, resident-focused service.

• Excellent written and verbal communication skills, with the ability to connect effectively with residents, colleagues and vendors from diverse backgrounds.

• Demonstrated ability to lead and mentor concierge staff and other team members while fostering a collaborative, people-first culture.

• Polished and approachable presence that reflects professionalism and respect.

• Strong organizational skills and attention to detail when managing records, reports, budgets and compliance requirements.

• Ability to address resident concerns and operational challenges using sound judgment, empathy and resourcefulness.

Minimum Requirements:

• 1-2+ years of progressive residential property management experience, including hands-on involvement in day-to-day property operations, resident relations and vendor coordination.

• Intermediate proficiency in Microsoft Office, including Word, Excel and PowerPoint.

• General knowledge of applicable legislation and regulatory requirements, including the Residential Tenancies Act, Employment Standards Act, Fire Code and Occupational Health and Safety Act.

• Willingness to support after-hours emergencies, evenings or weekends when resident or operational needs arise.

Preferred Attributes:

• Experience working in a purpose-built rental or multi-family residential community.

• Experience supporting Landlord and Tenant Board matters, including preparing documentation and applying the Residential Tenancies Act.

• Experience using Yardi or a similar property management system.

• Experience supporting resident events or initiatives that strengthen community connections.

• College diploma or bachelor’s degree in business, real estate, hospitality, community development or a related field.

Work Schedule: Employees are expected to work onsite.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, including:

• Frequently required to sit, talk, and hear.

• Frequently required to stand and move; use hands to grasp, squeeze, finger, handle, and feel; reach, push, and pull with hands and arms; occasionally required to twist; reach overhead; stoop, kneel, squat, bend, and crouch.

• Occasionally lift, carry, and move up to 10 pounds.

• Vision abilities required by this job include close vision, distance vision, and depth perception.

Salary Range

Placement within this compensation range will be determined by the candidate’s knowledge, experience and skills.

$74,360.00 - $105,900.00

This position is eligible for an attractive benefits and wellness package and an incentive opportunity of:10%

At Tricon, we are committed to creating a workplace where every individual is valued for their unique contributions, experiences, voices, and backgrounds. By embracing these principles, we aim to positively impact our business and the communities we serve, creating a lasting legacy where everyone can thrive.

We pride ourselves in providing a fair and equitable hiring process and will gladly review accommodations requests at any point in our selection process. If you require an accommodation, please contact our Human Resources department at [e-mail]. Please include your name and position that you will be applying for in the subject line and someone from our team will reach out to assist.

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