Assistant, Personal Shopping

Holt Renfrew; Toronto; On-site; CAD 24,796 - 39,950; Full time

Benefits offered by this job

Employee discount

Health & dental benefits

Pension plan

Tuition assistance

Learning & development opportunities

Job summary

Holt Renfrew is seeking an Assistant for Personal Shopping to manage appointments, prepare client materials, and uphold exceptional service. You will draft client communications, handle scheduling, and coordinate alterations, transfers, holds, and related services with a focus on accuracy and efficiency.

The role requires bilingual French and English, High School diploma, and prior retail experience. Excellent MS Office skills and a commitment to brand standards are essential for success in this

Qualifications

• High School diploma
• Previous retail experience preferred
• Advanced proficiency in MS Word, Excel, Power Point, Outlook, Internet

Responsibilities

• Schedule all appointments and maintain calendar of Personal Shopper
• Review and handle all correspondence including drafting of and producing official client invitations
• Speak on behalf of Personal Shopper via telephone or email while maintaining superior customer service and ensuring follow-up in a professional and timely manner
• Maintain Personal Shopper client profiles and information, track and interpret data to ensure accuracy
• Prepare and coordinate materials and merchandise for all client appointments ensuring standards are maintained
• Coordinate alterations, product transfers, COG’s, Holds and other services as required
• Other duties as assigned including errands as deemed necessary to maximize efficiency of Personal Shopper’s schedule/work
• Maintain merchandising standards in the Personal Shopping Suites and on the selling floor when removing and returning product
• Ensure the suites meet all Store Readiness requirements including overall maintenance and housekeeping
• Reduce or eliminate loss through effective loss prevention
• Attend PK session to become the expert
• Comply with all Health & Safety policies and requirements
• Ensure compliance with privacy policies, regulations, and cyber security measures

Skills

Bilingual in French and English

Retail experience

Education

High School diploma

Tools

MS Word

MS Excel

PowerPoint

MS Outlook

Internet

Job description

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day. A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

Assistant, Personal Shopping

• Schedule all appointments and maintain calendar of Personal Shopper
• Review and handle all correspondence including drafting of and producing official client invitations
• Speak on behalf of Personal Shopper via telephone or email while maintaining superior customer service and ensuring follow-up in a professional and timely manner
• Maintain Personal Shopper client profiles and information, track and interpret data to ensure accuracy
• Prepare and coordinate materials and merchandise for all client appointments ensuring standards are maintained
• Coordinate alterations, product transfers, COG’s, Holds and other services as required
• Other duties as assigned including errands as deemed necessary to maximize efficiency of Personal Shopper’s schedule/work
• Maintain merchandising standards in the Personal Shopping Suites and on the selling floor when removing and returning product
• Ensure the suites meet all Store Readiness requirements including overall maintenance and housekeeping
• Reduce or eliminate loss through effective loss prevention
• Attend PK session to become the expert
• Comply with all Health & Safety policies and requirements
• Ensure compliance with privacy policies, regulations, and cyber security measures

The ideal candidate

• High School diploma
• Previous retail experience preferred
• Advanced proficiency in MS Word, Excel, Power Point, Outlook, Internet
• Fully bilingual in French and in English.

The measures of success

• Contribution to financial objectives
• Individual objectives linked to the achievement of department goals
• Feedback from internal and external clients

L’adjoint(e), Shopping personnalisé

• Prend tous les rendez‑vous et met à jour l’agenda du/de la conseiller(ère) en shopping personnalisé
• Passe en revue et gère toute la correspondance incluant la rédaction d’ébauches et d’invitations officielles aux clients
• Téléphone et envoie des courriels au nom du/de la conseiller(ère) en shopping personnalisé tout en offrant un service à la clientèle supérieur et en assurant le suivi de façon professionnelle et en temps opportun
• Tient à jour les renseignements des clients du/de la conseiller(ère) en shopping personnalisé, fait le suivi et interprète les données pour assurer l’exactitude
• Prépare et coordonne les documents tout le matériel et les marchandises pour les rendez‑vous avec les clients et s’assure de respecter les normes Coordonne les retouches, les transferts de produits, les marchandises appartenant aux clients, les mises de côté et les autres services tel que requis
• Effectue les autres tâches qui lui sont assignées telles que des courses, au besoin, afin de maximiser l’efficacité de l’horaire/du travail du/de la conseiller(ère) en shopping personnalisé
• Retire et retourne les produits dans les rayons de vente en respectant toutes les normes de marchandisage des salons de shopping personnalisé et des rayons
• S’assure que les salons sont conformes aux normes de préparation du magasin incluant la maintenance générale et l’entretien
• Réduit ou élimine les pertes par le biais d’une protection efficace des actifs
• Participe aux séances d’informations sur les produits afin de devenir un(e) expert(e)
• Observe toutes les politiques et exigences en matière de santé et sécurité

Le(la) candidat(e) idéale

• Un diplôme d’études secondaires
• De l’expérience antérieure en détail, de préférence
• Des connaissances approfondies de la suite MS Word, Excel, Power Point, Outlook et d’Internet

L’évaluation du succès

• Contribution aux objectifs financiers
• Objectifs individuels liés à la réalisation des objectifs du service
• Rétroactions des clients internes et externes

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [e-mail] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Hiring Range / Échelle salariale à l’embauche : $17.60 - $29.25 / 17,60$ - 29,25$ (per hour / de l’heure)

Final compensation for this position will be determined based on the candidate's unique skills, expertise, individual qualifications, and assessed contributions to the role following the completion of the interview process. The range stated is the starting range for this position. Offers may vary with experience, qualifications, performance, and local market conditions. We strive to offer competitive compensation that aligns with a candidate's contributions to our team, along with a comprehensive benefits package, enticing perks, pension matching, incentives, and our coveted employee discount.

La rémunération finale pour ce poste sera déterminée sur la base des compétences uniques du candidat, de son expertise, de ses qualifications individuelles et de l'évaluation de sa contribution au poste à l'issue de la procédure d'entrevue. La fourchette indiquée est la fourchette de départ pour ce poste. Les offres peuvent varier en fonction de l'expérience, des qualifications, du rendement et des conditions du marché local. Nous nous efforçons d'offrir une rémunération compétitive qui corresponde à la contribution du candidat à notre équipe, ainsi qu'un ensemble complet de garanties, d'avantages attrayants, de cotisations de retraite assorties par l'employeur, de primes d'encouragement et notre très convoitée remise d'employé.

We are Canada’s FASHION and LIFESTYLE retailer, providing a strong trusted voice in the global fashion world on behalf of Canadian customers. We are the curators of EXTRAORDINARY products that INSPIRE our customers and are respectful of both people and planet. We provide personal service and experiences to empower our customers and colleagues to find the truest expression of themselves and create JOY in doing so. We are committed to creating and inspiring a more SUSTAINABLE future for all. We aim to IGNITE the possibility of POSITIVE CHANGE. No other brand has this combination of traits, and they give us our strong point of view and set us apart. Magenta Own and elevate Magenta so that it is synonymous with the brand. Canadian Be proud and make Canadians proud of who we are by representing a modern Canada, its values, its people, and its ethos on the global retail stage. Sustainability Be a leader in sustainability and ignite the possibility of positive change in others. Build loyalty by being known as a trusted brand that cares for its customers, colleagues, communities, as well as the planet. Personal Service Deliver the highest quality of service, not just to our most valuable customers, but to all guests of Holts. Our reach may be global, but our Values remain proudly Canadian. They are meaningful to us and guide how we work together and interact with our communities. Warmth Be open, welcoming, and respectful to others. Unity We are one team, one community, sharing one planet. Passion Passion is what drives us to be curious and think creatively. Excellence We constantly encourage ourselves to be better.