Assistant Outlet Manager (Temporary Full-Time)

Accor; Ottawa; On-site; CAD 40,000 - 55,000; Full time

Job summary

A landmark hotel in Ottawa seeks an Assistant Outlet Manager to lead their Food and Beverage Outlets team. The successful candidate will ensure high service standards, manage budgets, and enhance guest satisfaction. This role promises a fulfilling career within a supportive company culture focused on growth and inclusion.

Benefits

Food & Beverage discount of 50%

Employee benefit card for discounted rates worldwide

Learning programs to sharpen skills

Corporate Social Responsibility activities

Qualifications

• Previous Food and Beverage leadership experience required.
• Excellent written / spoken English and good written / spoken French.
• Highly responsible & reliable with a focus on guest needs.

Responsibilities

• Lead the F&B Outlets team and ensure service standards are followed.
• Handle guest concerns and assist in recruiting and training Outlet colleagues.
• Maximize revenues through effective communication and budgeting.

Skills

Communication

Organizational skills

Interpersonal skills

Problem solving

Leadership

Ability to work under pressure

Teamwork

Education

University / College degree in a related discipline

Tools

Point of sale system

Microsoft Windows applications

Job description

Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Assistant Outlet Manager.

What is in it for you :

• Wonderful company culture - our colleagues are at the heart of all that we do
• Food & Beverage discount of 50% in our restaurants
• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Job Description

Reporting to the Director, Food & Beverage, responsibilities and essential job functions include but are not limited to the following :

• Consistently offer professional, friendly and engaging service
• Lead the F&B Outlets team in all aspects of the department and ensure service standards are followed
• Handle guest concerns and react quickly and professionally
• To assist in recruiting and training all Outlet Colleagues
• Balance operational, administrative and Colleague needs
• Attend regularly scheduled departmental meetings
• Maximize revenues by communicating regularly with the Food and Beverage teams to implement agreed upon strategies, practices and promotions
• Have full knowledge of all Outlet menus
• Assist in managing the departmental budget
• Follow outlet policies, procedures and service standards
• Follow all safety and sanitation policies when handling food and beverage
• Other duties as assigned

Qualifications

• Previous Food and Beverage leadership experience required
• Previous point of sale system experience required
• Computer literate in Microsoft Window applications required
• University / College degree in a related discipline preferred
• Excellent communication and organizational skills
• Excellent written / spoken English is required as well as good written / spoken French
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

Physical Aspects of Position (included but not limited to) :

• Standing and walking throughout shift
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending stairs and ramps

Fairmont Château Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us.

Our commitment to Diversity & Inclusion :

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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