Assistant Outlet Manager (Full-Time)

AccorHotel; Ottawa; On-site; CAD 45,000 - 60,000; Full time

Job summary

AccorHotel in Ottawa is seeking an Assistant Manager for their Food and Beverage department. The ideal candidate will lead a committed team, ensuring exceptional service while managing the departmental budget and guest relations. This role offers opportunities to grow within a diverse and inclusive environment, supporting your professional journey.

Qualifications

• Previous leadership experience in Food and Beverage is required.
• Strong written and spoken English, knowledge of French is preferred.
• Ability to work under pressure and manage a team is essential.

Responsibilities

• Lead the F&B Outlets team and ensure high service standards.
• Handle guest concerns promptly and professionally.
• Assist in recruiting and training Outlet colleagues.

Skills

Leadership

Communication

Problem Solving

Interpersonal Skills

Education

University / College degree in a related discipline

Tools

Point of Sale system

Microsoft Windows applications

Job description

Reporting to the Director Food & Beverage responsibilities and essential job functions include but are not limited to the following :

• Consistently offer professional friendly and engaging service
• Lead the F&B Outlets team in all aspects of the department and ensure service standards are followed
• Handle guest concerns and react quickly and professionally
• To assist in recruiting and training all Outlet Colleagues
• Balance operational administrative and Colleague needs
• Attend regularly scheduled departmental meetings
• Maximize revenues by communicating regularly with the Food and Beverage teams to implement agreed upon strategies practices and promotions
• Have full knowledge of all Outlet menus
• Assist in managing the departmental budget
• Follow outlet policies procedures and service standards
• Follow all safety and sanitation policies when handling food and beverage
• Other duties as assigned

Qualifications :

• Previous Food and Beverage leadership experience required
• Previous point of sale system experience required
• Computer literate in Microsoft Window applications required
• University / College degree in a related discipline preferred
• Excellent communication and organizational skills
• Excellent written / spoken English is required as well as good written / spoken French
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs remaining calm and courteous at all times

Additional Information :

Physical Aspects of Position (included but not limited to) :

• Standing and walking throughout shift
• Occasional kneeling pushing pulling lifting
• Occasional ascending or descending stairs and ramps

Fairmont Chteau Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations please notify us.

Our commitment to Diversity & Inclusion :

We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Why work for Accor

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.

By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo! #BELIMITLESS

Remote Work : Employment Type :

Key Skills

Abinitio,Administration And Accounting,Android,Bid Management,Inventory Management,Embedded C

Experience : years

Vacancy : 1

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Assistant Manager • Ottawa, Ontario, Canada