Assistant Operations Manager

ISS Facility Services - North America; London; On-site; CAD 70,000 - 73,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life and disability insurance

Comprehensive leave program

Job summary

ISS Facility Services - North America is seeking an Assistant Facility Manager to oversee operations, maintenance, and vendor management at our London, Ontario site. You will work with the Regional Key Account Manager and Facility Manager to ensure contract obligations are met within approved guidelines and budget.

You will help maintain safety, compliance, and cost efficiency while leading a team and coordinating with subcontractors.

Qualifications

• Bachelor’s degree in electrical, mechanical, or business or equivalent experience preferred.
• 5+ years of facility management, building operations, supervisory experience in management, budgeting, vendor management, operations and maintenance required
• Knowledge of mechanical, electrical, UPS or Direct Digital Control (DDC) systems
• Strong supervisory background with customer service experience
• Strong computer proficiency with Microsoft Office (Excel, Word, PowerPoint)

Responsibilities

• Ensure delivery on contract promises.
• Lead improvement initiatives across the account.
• PMO responsibility for on-time, on-budget delivery.
• Collaborate with stakeholders to roll out project support.
• Promote best practices and customer loyalty.

Skills

Facility management

Vendor management

Budgeting

Supervisory experience

Microsoft Office

Education

Bachelor’s degree in electrical, mechanical, or business

Tools

MS Office

Direct Digital Control (DDC) systems

UPS systems

Job description

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Key Purpose

This Assistant Facility Manager is responsible for managing the operations, maintenance, and vendor management standards of a contract to assure that they are met in a cost effective, safe, and efficient manner. This person works in cooperation with the Regional Key Account Manager and/or Facility Manager, subcontractors, and ISS team to ensure account obligations are met in accordance with approved operating guidelines and budget. The Assistant Facility Manager will be required to make decisions in the absence of the Facility Manager and will be the contact for the Manager at the account to address operational issues.

Success Criteria

• Ensures that account facilities are operated and maintained in a cost-effective and safe condition in accordance with the approved customer’s requirements to fulfill contractual obligations
• Communicates operating philosophy, objectives, and expectations in a continuing effort to build the site team
• Work with Facility Manager to maintain the operations budget for the Office Service, Custodial and Facility Maintenance operations
• Ensure facility statutory and regulatory compliance on the site
• Conducts activities using sound business practices to optimize expenditures and profitability
• Maintains open lines of communication with customer, alliance partners, and operations managers
• Identifies, tests, and implements “leading edge” technology in support of building operations
• Complies with all company policies and procedures and adheres to company standards

Key Areas of Collaboration and Influence

• Communicate effectively with colleagues within the Business Unit and across the company so that information is disseminated effectively and participate in project groups and meetings as required
• Account Organization
• Risk Management and Compliance
• Customer Organization
• Local Excellence Functions
• External Partners and Suppliers
• Account dedicated People & Culture, HSE, and Finance
• Promote the IFS model within the ISS community
• Transfer best practice
• Use the account to promote and further develop ISS

Ideal Candidate Experience

• Bachelor’s degree in electrical, mechanical, or business or equivalent experience preferred
• 5+ years of facility management, building operations, supervisory experience in management, budgeting, vendor management, operations and maintenance required
• May require knowledge of mechanical, electrical, uninterrupted power supply (UPS) or Direct Digital Control (DDC) systems
• Strong supervisory background desired, along with good customer service experience
• Strong computer proficiency skills with emphasis on knowledge of Microsoft products (Excel, Word, Project, Power Point)
• Excellent time management skills; Able to organize and work independently
• Bilingual is a plus

Key Accountabilities

• Ensure delivery on contract promises
• Identify and leverage opportunities for improvement and best practice across the account working from the global/local concept toolbox
• Responsibility for innovation at account including deploying own resources in relevant Corporate Garage activities
• PMO responsibility ensuring delivery on time, budget and quality of prioritized projects and programs on the account
• Collaborate with internal/external stakeholders to identify and roll-out project support
• Engage in a wide network of Account Excellence Managers to ensure steady flow of best practice sharing
• Conducts periodic internal review to ensure that compliance procedures are followed
• Increase customer loyalty and satisfaction through service excellence

Physical Demands & Work Environment

• Long working hours
• Sitting at a computer for 50% of the time
• Walking/Inspecting the site 50% of the time
• Must be able to lift a minimum of 10 pounds
• Must be able to work under pressure and time deadlines during peak periods

HSEQ Compliance:

All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

ISS offers full-time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status.

The annual salary range for this position is C$70.000 per year-C$72.500 per year. Final compensation will be determined based on experience and skills and may vary from the range listed above.

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.

Artificial intelligence (AI) is used at one or more stages of the recruitment process to screen, assess, or evaluate applicants.

L'intelligence artificielle (IA) est utilisée à une ou plusieurs étapes du processus de recrutement pour présélectionner, évaluer ou examiner les candidats.

This job posting is for an existing job vacancy.

Cette offre d'emploi concerne un poste vacant existant.