Operations Supervisor

ISS Facility Services - North America; Toronto; On-site; CAD 63,000 - 69,000; Full time

Benefits offered by this job

Sign-on bonus $2,500

Job summary

ISS Facility Services - North America is seeking an Operations Supervisor to lead janitorial and soft service teams at a busy site in Canada. You will ensure clean facilities, safety, and high customer satisfaction while coordinating crew coverage and training.

Ideal candidates bring 3+ years of supervisory experience, strong leadership, and CMMS/work order proficiency to drive service excellence in a fast-paced environment.

Qualifications

• Minimum 3+ years of supervisory experience in janitorial or custodial operations.
• Experience leading frontline teams to meet operational SLA’s and compliance requirements.
• Strong skills in communication, decision-making, leadership, and problem-solving.

Responsibilities

• Lead and support the team to ensure the facility is clean, safe, and compliant.
• Oversee health, safety, and quality standards on site.
• Coordinate staffing coverage and shift scheduling to maintain service continuity.
• Collaborate with Site Operations Manager and customers to improve service delivery and efficiency.
• Assist with onboarding, training, and performance coaching of team members.

Skills

Supervisory experience

Customer service

Leadership

Communication

Problem-solving

CMMS

Excel

Tools

CMMS software

Work order management

Job description

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We’re now offering a $2,500 sign-on bonus for new employees hired into this role between July 28, 2026 - December 31, 2026.

This Will Be Paid In Two Installments

• $1,250 after 30 days of employment
• $1,250 after 120 days of employment

Nous offrons maintenant une prime à l’embauche de 2 500 $ aux nouveaux employés embauchés pour ce poste entre le 28 juillet 2026 et le 31 décembre 2026.

Cette Prime Sera Versée En Deux Versements

• 1 250 $ après 30 jours d’emploi
• 1 250 $ après 120 jours d’emploi

Be part of something bigger!

Do you love leading an engaged team and watching them grow by creating a dynamic and inclusive working environment? Are you passionate about setting high service standards, ensuring customer satisfaction day in and day out, feeling your purpose come to life at the workplace? We have a fantastic opportunity available as a Operations Supervisor that will allow you to do just that and more! Join ISS and become part of something bigger!

Key Purpose

The Operations Supervisor assists the Site Operations Manager with the planning, organizing, and directing of operational and soft service lines to achieve the facility objectives while working within the client and ISS corporate standards of quality. Operational and soft service activities, mainly including janitorial and other activities as determined by the Site Operations Manager.

The Operations Supervisor interfaces with direct reports, necessary vendors, and local stakeholders as required. This role focuses on executing and optimizing operational and Soft Services’ team responsibilities to ensure seamless, reliable, and efficient delivery of services. A major emphasis of this position will be to communicate with team members on a consistent basis and provide oversight of the team accordingly to ensure necessary coverage during business hours for all operational and soft service lines. This candidate must drive safety, service excellence, and customer experience at their respective working location.

Ultimately, the successful candidate will be able to navigate comfortably in a dynamic and fast-paced environment while balancing responsibilities of the role, providing oversight and stop gap support for the facility team, and meet deliverables as set by the Site Operations Manager. Business continuity of services with effective team supervision and schedule management will be critical to success in this role. Additionally, this role will work directly with their employees to ensure consistent training is delivered. This role will be asked to flexibly cover and augment roles in case of employee turnover or customer demand increases.

Success Criteria

• Clear linkage between OneISS vision, transformation, and business excellence
• Strong expertise in janitorial cleaning and custodial services.
• Ability to work within tight timelines
• Participate and embrace the development opportunities within group
• Ability to guide colleagues in embracing process improvement measures
• A drive to creative problem solving for new challenges

An interest in standardizing solutions to recurring challenges

Key Areas of Collaboration and Influence

• Communicate effectively with colleagues at multiple accounts and across the company so that information is disseminated effectively and participate in project groups and meetings as required
• Transfer best practice
• Use the account successes to promote and further develop ISS

Ideal Candidate Experience

Additional duties and responsibilities may be assigned as needed

• Minimum 3+ years of supervisory experience in janitorial or custodial operations, with a strong focus on service quality and customer satisfaction. Experience in building maintenance and facility operations is desired
• Experience leading/managing frontline teams meeting operational SLA’s and compliance requirements
• Demonstrates strong skills in: Communication, Decision-making, Leadership, and Problem-solving
• Demonstrates professional and customer service aptitude
• Basic computer proficiency skills (Excel, Word, Outlook, CMMS Systems, Smartphone Systems)
• Experience in CMMS software systems and work order management as it pertains to execution of services and coordination of employees involved

Demonstrate strong skills in all areas related to supervisory responsibility in facility management for janitorial and labor management for high foot traffic buildings with a large footprint

Key Accountabilities

• Highly visible and typically the first point of contact for operational and soft service team members and second point of contact for local customers. Will be first point of contact when Site Operations Manager is not present
• Lead and provide support to the team to ensure the facility is clean, free of trash, and without safety concerns
• Restrooms are to be stocked 100% of the time during store operating hours
• Lead and provide support to the team to ensure the dishwashing and food areas are clean, available, organized, and compliant with all safety or health codes
• Lead and provide support to the team to ensure the site interior shopping tools maintain appropriate inventory levels as well as encourage safe and efficient outdoor working for cart collection/availability. This includes appropriate disinfection methods
• Lead by example and work directly with site employees to quality control our services. Cover shifts as required to ensure service line continuity
• Communicate with on-shift and off-shift site operational employees to ensure no gaps in coverage in operational or soft service lines during store operating hours
• Coaches and encourages the team to have the knowledge, confidence, and empowerment to make decisions that have a great customer experience outcome
• Monitors performance against agreed goals, adapts and acts when required and analyzes customer concerns, meets KPI's/SLA’s. Partner with Site Operations Manager to complete any root cause analysis to make future improvements, as needed
• Monitors operational service lines to identify efficiencies and gaps to develop actions to improve customer experience
• Assists with the hiring, onboarding, and training of Operational and Soft Service team members
• Drive a culture of proactivity and contribute in a positive way to the facility operations to effectively prevent or address potential problems
• Lead Team Board (all hands) meetings on site in partnership with Site Operations Manager
• Advise the Site Operations Manager on decisions relating to the facilities operations and performance
• Ensure all health and safety requirements are established and followed by on site staff and sub-contractors.
• Manage general activities related to enhancing work performance and providing services in a safe and efficient manner
• Promote responsibility for safe and controlled work environments

Support parking lot management on any applicable peak shopping day

Physical Demands & Work Environment

• Must be flexible to support all shifts, including mornings, days, evenings, nights, weekends, and emergencies.
• Must possess valid state driver’s license; may be required to travel via car within a specific metropolitan region
• Prolonged periods walking or standing
• Must be able to lift, carry, and place up to 50 pounds at a time
• Must be able to bend, stoop, and wipe frequently

Must frequently immerse hands in water

HSEQ Compliance

All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

ISS offers full time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status.

The annual salary range for this position is C$63000 per year - C$69000 per year. Final compensation will be determined based on experience and skills and may vary from the range listed above.

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.

Artificial intelligence (AI) is used at one or more stages of the recruitment process to screen, assess, or evaluate applicants.

L'intelligence artificielle (IA) est utilisée à une ou plusieurs étapes du processus de recrutement pour présélectionner, évaluer ou examiner les candidats.

This job posting is for an existing job vacancy.

Cette offre d'emploi concerne un poste vacant existant.