Assistant Manager, Training Operations

Airports Council International; Montreal (administrative region); Hybrid; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work environment

4 weeks of vacation/year

5 sick days/year

5 mental wellness days/year

Health insurance coverage

RRSP company matching

Transit discount

Employee recognition points

Wellness account

Job summary

Airports Council International in Montreal, Canada seeks an Assistant Operations Manager for an 18-month term to support the Global Training operations. The role ensures stability and continuity as the GT Modernization Project progresses, coordinating day-to-day training delivery and maintaining service quality.

The successful candidate will monitor operations, ensure compliance with procedures, and collaborate with cross-functional teams to drive continuous improvement and operational

Qualifications

• Minimum 3 years in operations, training administration, learning ops, or program coordination.
• Experience supporting global instructor-led training operations.
• Experience using Learning Management Systems (LMS).
• Experience coordinating cross-functional operational activities in a fast-paced environment.

Responsibilities

• Oversee operational coordination and oversight of training operations and coordinators.
• Ensure readiness of instructor-led sessions, LMS setup, enrollment, materials, and logistics.
• Coordinate cross-functional stakeholders and communicate status, risks, and dependencies.

Skills

Operational planning

Time management

Quality assurance

Problem solving

Communication

Stakeholder management

Coaching & knowledge sharing

Adaptability

Tools

LMS

Microsoft 365

Job description

Career Opportunities with Airports Council International

A great place to work.

Careers At Airports Council International

Current job opportunities are posted here as they become available.

Department: Global Training

Reports to: Manager, Training Operations

Direct Reports: None

Location: Montreal, Canada

Duration: Temporary Contract (18 months)

Job Overview

The Assistant Operations Manager is an 18-month term position aligned with the duration of the GT Modernization Project. This role is required to maintain the stability and continuity of ACI Global Training daily operations while the Operations Manager dedicates 60% of her time to supporting said project.

The Assistant Operations Manager supports the Operations Manager in coordinating the day-to-day delivery of Global Training operations. The role provides operational oversight of training activities, monitors service levels, quality, and compliance with established procedures, and helps ensure all training programs are delivered efficiently and consistently. Working closely with Global Training coordination team and cross-functional teams, the Assistant Operations Manager identifies operational risks, supports continuous improvement and operational excellence.

Key Responsibilities

Operational Coordination & Oversight

Focus on overseeing the operation and the Coordinators.

• Support the day-to-day coordination of training operations to ensure service levels, quality, and operational timelines are met.
• Provide operational oversight and guidance to Coordinators by monitoring workload, SOP compliance, and delivery readiness.
• Identify operational risks, resolve or escal... issues requiring management attention, and support business continuity during peak periods.
• Support onboarding, coaching, and knowledge sharing to promote consistent operational practices.
• Serve as the first point of contact for operational and delivery-related escalations.

Training Delivery Readiness

Focus specifically on ensuring individual training events are ready for delivery.

• Oversee the readiness of instructor-led training sessions by validating course setup, instructor assignments, LMS configuration, participant enrollment, course materials, and logistical requirements to ensure successful training delivery.
• Coordinate instructor onboarding and pre-delivery communications to ensure instructor preparedness.
• Identify risks that may affect scheduled training delivery, implement mitigation actions where appropriate, and escal... high-impact issues.
• Monitor compliance with financial processes and timelines.
• Ensure timely completion of purchase orders (POs), invoices, revenue-share reports, and course expense entries.
• Oversee revenue invoicing and cancellations to ensure financial accuracy and compliance.

Cross-Functional Collaboration

• Coordinate with Sales, Finance, Content, and Manager, Training Delivery and Enablement to support successful training delivery.
• Communicate operational status, dependencies, and delivery risks to internal stakeholders.
• Support implementation of operational and technology initiatives.
• Maintain operational documentation and support updates to SOPs.
• Identify opportunities to improve processes, increase automation, and enhance operational efficiency.
• Support data integrity, operational reporting, and governance initiatives.

Qualifications

Experience

• Minimum 3 years of experience in operations, training administration, learning operations, or program coordination.
• Experience supporting global instructor-led training operations.
• Experience using Learning Management Systems (LMS)
• Experience coordinating cross-functional operational activities in a fast-paced environment.

Knowledge

• Learning Management Systems (LMS)
• Microsoft 365 (Excel, Outlook, Teams, Word, PowerPoint, SharePoint)
• Training operations, logistics, and service delivery processes
• Process documentation and quality management
• Operational reporting and performance metrics
• Knowledge of AirTable is an asset

Core Competencies

• Operational planning and coordination
• Organization, prioritization and time management
• Quality assurance and attention to detail
• Problem-solving and sound judgment
• Effective communication and stakeholder management
• Collaboration and relationship building
• Coaching and knowledge sharing
• Adaptability and resilience
• Accountability and ownership

ACI World Values

The successful candidate must demonstrate and embody ACI World's values:

Stewardship

Member-focused

Integrity

Inclusivity

What we offer

A challenging and exciting position in an international and multicultural environment.

Hybrid work environment

4 weeks of vacation/year.

5 sick days/ year.

5 mental wellness days/year.

Employee cell phone (iPhone) with TELUS Health virtual care included.

Health insurance coverage from your first day of employment.

RRSP company matching contributions

Opus/EXO Transit discount on monthly pass.

Employee recognition points earned to convert into redeemable gift cards

Very flexible employee monthly wellness account to use to achieve a greater work life balance