Assistant Manager Tim Hortons Full Time

Socket.dev; Markham; On-site; CAD 52,000 - 64,000; Full time

Job summary

Tim Hortons is seeking an Assistant Manager to help run restaurant operations in Markham, Ontario. You will support people management, financial performance, and guest experience while upholding safety standards and company procedures.

You will assist in recruiting, training, scheduling, and implementing programs to drive sales and ensure exceptional service across shifts. The role emphasizes teamwork, compliance with health and safety rules, and maintaining Tim Hortons’ standards.

Qualifications

• Experience in restaurant operations or hospitality management.
• Strong leadership and team development abilities.
• Excellent guest service orientation.
• Knowledge of safety and health regulations is a plus.

Responsibilities

• Assist in recruiting, training, and developing team members.
• Support scheduling and floor leadership to maintain guest service.
• Assist in budgeting and cost control including food, labor, and supplies.
• Uphold Tim Hortons standards for cleanliness, safety and exceptional guest experience.
• Resolve guest complaints and ensure security procedures.
• Assist in implementing incentive programs and maintaining coverage during peak times.
• Ensure compliance with health and safety legislation.

Job description

Now, if you were to come on board as an Assistant Manager, we’d ask you to do the following for us:

The Tim Hortons Assistant Manager position assists in managing all aspects of a restaurant’s operation in order to ensure that Tim Hortons’ standards around people, product, cleanliness and Exceptional Guest Experience are fulfilled. The Assistant Manager will also assist in sustaining, directing, and increasing sales growth and profit levels.

People Management

• Assists in the recruiting of new team members, training and developing existing team members and motivating and encouraging a team to achieve targets
  • Provides ongoing performance feedback and conducts and records regular performance reviews
  • Assists the Restaurant Manager in building the restaurants’ “bench strength” by identifying and developing high potential employees for progression to the next level
• Communicates with all shifts on day-to-day operations and critical areas of focus
• Assists with establishing and enforcing proper security procedures to reduce team member theft and ensure team member and guest safety

Financial Management

• Assists the Restaurant Manager in planning and working to budgets, maximizing profits and achieving sales and transaction targets including control of Food/Paper/Labor costs in the restaurant
  • Responsible for daily cash procedures and assistance with financial reporting

Operational Management

• Assists with ordering supplies and overall building maintenance and cleanliness
• Displays knowledge of and works in compliance with applicable legislation including, food safety, health and safety, and employment standards
• Is able to enforce and comply with pre-established Tim Hortons operating procedures
• Ensures high standards of guest experience are maintained
• Resolves guest complaints and turns potentially negative situations into positive ones
• Assists Manager in running company-wide incentive programs
• Assists in always maximizing team member coverage, performs the role of Floor Leadership and works as required in various areas during busy periods to maintain optimal guest service levels
• Manages team member scheduling to ensure adequate coverage on all shifts
• Understands the importance of supporting the Manager and presents a ‘unified front’ to all team members

Health & Safety

• Works in compliance with the occupational health and safety legislation
• Uses or wears personal protective equipment or clothing as required
• Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone
• Knows, understands and follows safe work practices and procedures
• Reports on all injuries/illness, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Owner
• Responds to and corrects unsafe acts and conditions
• Enforces employee compliance in regard to the restaurant’s health and safety policies and procedures
• Initiates performance counseling and takes disciplinary actions for non-compliance in matters related to health and safety
• Assists the Restaurant Manager with incident investigations, workplace inspections, and formulating action plans to deal with health and safety deficiencies and for improvement to the restaurant’s health and safety practices and program