Assistant Manager , South Keys

Canadian Tire Corporation; Ottawa; On-site; CAD 40,000 - 80,000; Full time

Job summary

An established industry player seeks a passionate individual to lead store operations and enhance customer experiences. This role involves championing customer service, ensuring compliance with operational standards, and fostering a positive work environment. You will train and develop your team while driving store performance and achieving corporate goals. Join a company that values diversity and inclusion, where your contributions will help shape the future of retail in Canada. If you are motivated by teamwork and a love for hockey, this opportunity is perfect for you.

Qualifications

• Strong customer service skills and experience in retail operations.
• Ability to lead and motivate a diverse team effectively.

Responsibilities

• Deliver exceptional customer experiences and achieve store targets.
• Oversee store operations and ensure compliance with corporate standards.
• Train and develop staff to enhance performance and efficiency.

Skills

Customer Service Excellence

Team Leadership

Training and Development

Inventory Control

Operational Readiness

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

Store Force Reporting

Job description

Customer Service:

• Champion and deliver Pro Hockey Life’s Customer Experience Model across the entire Store Team
• Meet Staff Training Saturation targets related to Product Knowledge and Fit Etiquette
• Achieve Net Promoter individual store targets.
• Ensure Staff Onboarding is delivered to the company’s expectation.
• Become an Ambassador of Canadian Tire’s Triangle Rewards Program
• Provide continuous feedback and coaching to Store Teams using Store Force Reporting
• Conduct Daily Huddles, and formal performance evaluation programs.

Store Operations:

• Flawless execution of PHL’s visual compliance standards, store maintenance and pricing standards (Operational Readiness Review and Dynamic Merchandising Programs)
• Effectively utilize all store operating initiatives and directives according to required timelines.
• Establish and follow up on execution of weekly price changes and department POP as per weekly communication, resulting in 100% system pricing including weekly price sweeps.
• Responsible for delivering annual corporate shrink targets through team education, enforcement of LP and audit standards and rigid inventory control.
• Oversee preparation for annual inventories.
• Ensure compliance with all corporate LP, Cash and Store Audit Compliance, and OH&S policies and procedures.
• Responsible for overall efficiency of store eComm business.
• Ensure all IT and store infrastructure is functional and integrated into daily processes.
• Training: Coach and develop Department Managers and store staff through setting expectations, communication, coaching, feedback, and ongoing support.
• Follow up to ensure execution of Weekly Plans for the store.
• Create development plans and conduct annual appraisals for Full Time staff members; support and coach to improve any performance gaps and conduct ongoing coaching to improve team performance.
• Communicate in a clear and concise manner; lead effective Huddles/Meetings/Coaching sessions while keeping the team well informed of pertinent information.
• Hold team accountable to complete required training within time limits while working with the Department Managers.
• Provide resolution for all customer concerns.
• Work with Store General Manager to establish succession plans through continuous training and development leveraging HR partners.

Leadership:

• Continually motivate team performance through recognition programs, store contests, customer compliments, and compensation.
• Maintain PHL performance management expectations (feedback/coaching); this includes progressive discipline where necessary.
• Follow the disciplinary process consistently and impartially.
• Promote and maintain a positive and motivating work environment.
• Provide mentorship to teams and influence continuous growth.

About Us

At Pro Hockey Life, we want you to feel pride and passion in your work as much as you and our customers do for Canada's national sport. Whether played in backyards, highly competitive leagues, or simply enjoying cheering on your favourite team, hockey is an integral part of life in Canada. It is this pride and passion that makes what we do at Pro Hockey Life truly special. Our strong connection to our customers allows us to offer Canadians a wide selection of hockey equipment and apparel, including the latest makes and models of sticks, skates, protective and goalie gear, as well as fan wear and memorabilia. Being a part of the Canadian Tire family of companies, we get to share our passion and hockey expertise with our colleagues as we strive to have the best hockey assortment available to Canadians across our retail banners. Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion, and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

Accommodations

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted, and we will work with you to help meet your needs.