Assistant Manager, Restaurant

067 Hard Rock Ottawa Racetrack Emp Svc In; Ottawa; On-site; CAD 57,000 - 75,000; Full time

Job summary

Hard Rock Ottawa Hotel & Casino is seeking an Assistant Food & Beverage Manager to oversee dining rooms, gaming floor, and outlets, ensuring high standards of hospitality and an authentic guest experience.

You will partner with the F&B Manager to plan, lead, and deliver strategic initiatives, mentor staff, and drive operational excellence across all F&B operations in a dynamic casino environment.

Qualifications

• Must be fluent in English and communicate effectively in both spoken and written English.
• Bachelor’s Degree or higher with 2–4 years managing food & beverage and hospitality experience.
• Smart Serve certified and possess a valid Ontario Food Handler's Certificate.

Responsibilities

• Contribute to strategic planning to accomplish F&B objectives.
• Work with F&B Manager to develop and implement project plans and priorities.
• Lead staff, manage processes and ensure guests receive amplified service.
• Develop, implement and evaluate training and performance management program.
• Train, supervise, coach, and counsel staff.
• Induct new staff into Hard Rock culture and conduct staff meetings.
• Address guest concerns via live, phone, and email channels.
• Manage inventory with Shipping and Receiving and monitor costs against budget.
• Maintain menus, prices, recipes, and required reporting.
• Review guest history to enhance personalized service for repeat guests.

Skills

English fluency

Guest services

Education

Bachelor's degree

Job description

Company

Hard Rock Ottawa Hotel & Casino

Location

Ottawa, Ontario

Job Type

Full Time Permanent

Compensation

$56,682 - $74,772/year

License Requirements

AGCO License, Smart Serve Certificate, Ontario Food Handlers Certificate

Overview

The Assistant Food & Beverage Manager oversees all aspects of managing the Food & Beverage areas (dining room, gaming floor, outlets, etc.) with support of the Food & Beverage Supervisors to project Hard Rock’s high standards of service and professional hospitality at all times and to ensure guests are provided with an authentic experience that rocks.

Responsibilities

• Accomplish F&B objectives by contributing to strategic planning processes.
• Work with the Food & Beverage Manager to develop and implement project plans and priorities that support the current and future direction of Hard Rock.
• Create expectations, lead people, manage processes and hold people accountable for the agreed upon activities and timetables to ensure guests receive amplified service.
• Develop, implement and evaluate training and performance management program.
• Train, supervise, coach, and counsel staff.
• Participate in the induction of new staff members to Hard Rock culture.
• Conduct meetings with staff to communicate incentive programs, implement new products and procedures, and discuss areas of opportunities, special events, etc.
• Respond and seek resolutions to all guest concerns: live, by phone and email.
• Work with Shipping and Receiving to manage inventory and the flow of goods.
• Conduct regular inventories, manage controls and ensure achievement of food & beverage cost margins established in budget.
• Maintain information on menus, prices, food and drink recipes, etc.
• Ensure accuracy and completion of all required reporting.
• Review and develop Guest history records to enhance personalized service for repeat Guests.
• Ensure control of all hard keys and electronic keys required to operate the department.
• Monitor cash handling, credit card totals and deposit slips to ensure accuracy of collections.
• Inspect product levels and storage areas to determine if enough supply is on hand.
• Work with other departments to accomplish tasks, as needed.
• Perform duties in accordance with company standards, policies and guidelines, and in compliance with all required legislation, and ensure all is followed by team members.
• Perform additional duties as requested.
• Lives the Brand.

Education and /or Experience Requirements

Any combination of education, training or experience equivalent to a Bachelor’s Degree. 2-4 years managing food & beverage and hospitality industry experience required. Deep understanding of Guest services. Computer skills (Microsoft office). Must be fluent in English and able to communicate effectively in both spoken and written English. Must be Smart Serve certified and possess a valid Food Handler's Certificate (Ontario) Ability to create an enjoyable work environment, mentoring skills, multi-tasked, strong motivational skills. Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy. Perform numerical operations using basic counting, adding, subtracting, multiplying or dividing. Use logic to define problem, collect information, establish facts, draw valid conclusions, interpret information and deal with abstract variables for unique or unfamiliar situations.

Physical Demands

Ability to stand and sit for extended periods of time. Ability to frequently move objects (lift, push, pull, balance, carry) up to 50 pounds. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to handle or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move 25 pounds or more. Specific vision abilities that may be required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. The work environmental characteristics described here may be representative of those an employee encounters while performing the essential functions of this job. The Casino environment is hectic, fast-paced and often crowded and noisy. Duties and responsibilities are typically performed in a professional office setting, but there may be times when you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.

Closing

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at [e-mail] if you require accommodation at any time throughout the hire process. We thank all candidates for their interest, however, only those being considered for an interview will be contacted. Thank you for choosing us as your employer of choice! If you are ready for an exciting opportunity working in a creative environment where you can bring your authentic self to work, we want to connect with you! If you're unable to find a position that matches your interest, please tell us a little about yourself, and we'll recommend jobs that match your interests. Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!