Assistant Manager, Patrol Services - Winter- Full Time

Alterra Mountain Company; The Blue Mountains; On-site; CAD 34,000 - 48,000; Full time

Benefits offered by this job

Free skiing for you and dependents

Discounted lift tickets

Staff meals and Starbucks treats

Exclusive store discounts

Wellness resources including therapy

Job summary

Alterra Mountain Company, via Blue Mountain Resort in Ontario, is hiring an Assistant Manager, Patrol Services to lead our Patrol team on-hill operations, training, risk management, and guest service excellence.

You will recruit, schedule, coach, and develop Patrol Services staff, enforce safety standards, coordinate with Mountain Operations for events, monitor trail and patrol standards, and perform patrol duties as required to create a safe, memorable mountain experience.

Qualifications

• Current First Responder certification (minimum requirement); First Aid and CPR Instructor certification is considered an asset.
• Previous ski patrol experience in a resort or mountain operations environment.
• Strong leadership, communication, and coaching skills with the ability to lead and develop a team.
• Exceptional guest service and interpersonal skills, with a demonstrated ability to build positive relationships with guests, employees, and cross-functional teams.
• Advanced skiing or snowboarding ability and ownership of personal equipment required.
• Must be at least 18 years of age and successfully complete a criminal background check.

Responsibilities

• Support Patrol Operations by assisting with the recruitment, scheduling, coaching, and development of Patrol Services staff to ensure safe and efficient daily operations.
• Promote Mountain Safety & Risk Management by enforcing resort safety standards, implementing industry best practices, and supporting a culture of safety for guests and employees.
• Lead Training & Professional Development by coordinating, delivering, and auditing training programs, including First Aid, CPR, guest service, and patrol operational standards.
• Coordinate Cross-Departmental Operations by building strong relationships with Mountain Operations and other resort departments to support on-hill activities, special events, and operational needs.
• Maintain Operational Excellence by monitoring trail and patrol standards, proactively addressing safety concerns, and performing regular patrol duties as required.

Skills

Leadership

Communication

Coaching

Guest service

Interpersonal skills

Team leadership

Tools

First Aid Certification

CPR Certification

First Responder Certification

Job description

Assistant Manager, Patrol Services - Winter- Full Time

Blue Mountain Resort

Mountain Operations

Full Time

Share Posting:

Job Description

Seasonal
WHAT'S IN IT FOR ME?

• Free skiing and riding for you and your dependents;
• Discounted lift and attractions tickets you can share with your friends. Enjoy skating, tubing, Ridge Runner, and more;
• Staff priced meals & Starbucks treats;
• Receive exclusive discounts at all Blue Mountain-owned retail stores;
• Work in an inclusive environment that values diversity, equity, and well-being, with access to free therapy and wellness resources.
  

HOURY WAGE STARTING AT $29.92
FULL TIME HOURS:

• 5 shifts per week
• 8-hour shifts

WHAT WILL I BE DOING?We are seeking an Assistant Manager, Patrol Services to support the safe and efficient operation of our Patrol Services team. This leadership role combines on-hill operational responsibilities with training, mentorship, risk management, and guest service excellence.
Working closely with the Manager, Patrol Services, the Assistant Manager plays a key role in creating a safe, enjoyable, and memorable mountain experience for guests and employees alike.

• Supporting Patrol Operations by assisting with the recruitment, scheduling, coaching, and development of Patrol Services staff to ensure safe and efficient daily operations.
• Promoting Mountain Safety & Risk Management by enforcing resort safety standards, implementing industry best practices, and supporting a culture of safety for guests and employees.
• Leading Training & Professional Development by coordinating, delivering, and auditing training programs, including First Aid, CPR, guest service, and patrol operational standards.
• Coordinating Cross-Departmental Operations by building strong relationships with Mountain Operations and other resort departments to support on-hill activities, special events, and operational needs.
• Maintaining Operational Excellence by monitoring trail and patrol standards, proactively addressing safety concerns, and performing regular patrol duties as required.

WHAT DO WE NEED FROM YOU?

• Current First Responder certification (minimum requirement); First Aid and CPR Instructor certification is considered an asset.
• Previous ski patrol experience in a resort or mountain operations environment.
• Strong leadership, communication, and coaching skills with the ability to lead and develop a team.
• Exceptional guest service and interpersonal skills, with a demonstrated ability to build positive relationships with guests, employees, and cross-functional teams.
• Advanced skiing or snowboarding ability and ownership of personal equipment required.
• Must be at least 18 years of age and successfully complete a criminal background check.

*This role is being posted to fill a vacant positionAUTHENTICITY | EMPOWERMENT | COLLABORATION | PURPOSEBLUE MOUNTAIN RESORT COMPANY OVERVIEWBlue Mountain Resort is Ontario's largest mountain resort. Nestled on the shores of Southern Georgian Bay,on the traditional territory of the Anishinabek Nation: The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations.Only 90 minutes outside Toronto, Blue Mountain has become the four-season outdoor destination of the North. Blue Mountain is owned by Alterra Mountain Company.ALTERRA COMPANY OVERVIEWAlterra Mountain Company is a family of iconic year-round mountain destinations, the world's largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world.Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.