Assistant Manager (On Site)

Prospera; Surrey; On-site; CAD 83,000 - 93,000; Full time

Job summary

A leading credit union is seeking an Assistant Manager for their Cloverdale Branch. This pivotal role focuses on providing exceptional member service while leading a dedicated team. The successful candidate will drive results through leadership, mentorship, and strong sales acumen, all while contributing to a supportive workplace culture.

Benefits

Flexible Work Program

Flexible Benefits Program

Defined Contribution Retirement Plan

Vacation and Wellness Days

Professional development opportunities

Qualifications

• 2+ years of leadership experience in a customer-facing role within a financial institution.
• Demonstrated leadership skills including coaching, mentoring, and training.
• Proven knowledge of personal lending and mortgage products.

Responsibilities

• Lead and mentor team to enhance service and operational excellence.
• Resolve complex member issues and promote high employee engagement.
• Participate in budgeting and strategic planning discussions.

Skills

Leadership

Coaching

Communication

Sales

Business Development

Job description

Cloverdale Branch
18722 Fraser Hwy
Surrey, BC V3S7Y4, CAN

Cloverdale Branch
18722 Fraser Hwy
Surrey, BC V3S7Y4, CAN

ProsperaCredit Union is a community-based, purpose-driven organization that offers our members a full range of financial products and services. As one of the largest credit unions in British Columbia, we help build vibrant, healthy communities, thriving local enterprises and financially empowered people. Prosperais proud to serve communities throughout the Lower Mainland, Fraser Valley and Okanagan.

As an Assistant Manager, you play a pivotal role in delivering exceptional service to our members. In this exciting position, you'll lead by example, providing guidance, coaching, and mentorship to our team to ensure every interaction exceeds expectations. If you're a dedicated leader with a passion for driving results and enriching member experiences, we want to hear from you!

Please note - experience working for a Credit Union or Bank is required for this position.

What you’ll do:

• Promote and encourage high employee engagement through leadership and direction.
• Deliver results through strong coaching ability, measuring and correcting performance.
• Partner with your manager to ensure the operational effectiveness of the branch and maximize the performance of the team.
• Inspire superior sales and service excellence by coaching the staff on service delivery as well as resolving complex or escalated member issues.
• Seek opportunities to promote the branch and business by identifying and acting on opportunities with existing customers as well as generating new leads and developing new relationships.
• Leverage partners to establish both internal and external working relationships to support business objectives.
• Participate in and represent the branch at consumer banking leadership meetings and provide input toward budgeting and strategic planning discussions.

What you bring:

• 2+ years of people leadership experience in a customer-facing expertise within a financial institution
• Demonstrated leadership skills including coaching, mentoring, and training.
• Superior interpersonal and communication skills, including the ability to interact with a diverse and varied audiences.
• Proven sales and business development skills
• Skilled in knowledge of deposits, personal lending, mortgage, and wealth management products

What We Offer:

• Prospera offers a total compensation package of base salary plus incentives that is market competitive and reviewed annually. Our expected starting salary for this role is $83,250 to $92,500 based on the successful candidate’s knowledge, experience and internal equity.
• Flexible Work Program for some of our roles – ask us!
• Flexible Benefits Program – pick and choose what works best for you.
• Defined Contribution Retirement Plan – let’s start saving and keep your future in mind.
• Vacation, Wellness and “Prosperian” Days – paid time off to support your overall well-being.
• Professional development – come grow your career and develop your skills.
• A supportive, collaborative work environment- we’re proud to be a Great Place to Work certified organization.

Please Note: The successful candidate will be required to complete a background check which include criminal, credit, and reference checks. If you require accommodation during any part of the recruitment process, please let us know.