Assistant Manager of Support Services (6-Month Contract)

Compass Canada; San Juan de Terranova; On-site; CAD 60,000 - 90,000; Full time

Job summary

Compass Group Canada (Beaver) Ltd. seeks an Assistant Manager of Support Services for Glenbrook Lodge, St. John's, NL.

You will lead staff and daily operations across Food, Housekeeping and Laundry to meet service levels and maintain high-quality resident care. You’ll oversee payroll and financial reporting, HR and labour relations, budget and inventory controls, and collaborate with administration, nursing, residents and families.

Qualifications

• Two years of management or supervisory experience in a long-term healthcare setting.
• Excellent leadership and customer service skills.
• Excellent verbal and written communication skills.
• Proficient with MS Office applications (Word, Excel, PowerPoint).
• Must have nutritional management certificate or willingness to enroll in course.

Responsibilities

• Manage staff and daily operations to meet service levels across Food, Housekeeping and Laundry.
• Complete payroll, period summaries and sales reporting on time.
• HR and labour relations management including files, hiring, training and discipline.
• Maintain budgetary controls, cost management and inventory.
• Know resident preferences and coordinate with Recreation for events; communicate with stakeholders.
• Lead QA program with weekly/monthly audits.
• Oversee menu management, food cost controls and production quality.
• Implement Food Safety Plan and comply with HACCP, WHMIS and workplace regulations.

Skills

Management

Leadership

Communication

Nutrition cert

Tools

MS Office

Job description

Location: Glenbrook Lodge, St John's, NL

If you were to come on board as one of our Assistant Manager of Support Services, we’d ask you to do the following for us:

• Manage the staff and day to day operation to ensure all contractual service levels are met and maintained in all areas including administration, staffing/scheduling, client/customer relations, production and knowledge of healthcare systems for all aspects of the Food, Housekeeping, and Laundry.
• Complete all financial reporting including payroll, period summaries and sales reports in a timely and accurate manner
• Human Resource and Labour Relations management including complete administrative and personnel files, collective agreement, hiring, training and discipline
• Maintain appropriate budgetary, cost and inventory controls
• Develop and maintain a strong knowledge of resident preferences and incorporate these preferences into service delivery; working with the Recreation department, to develop and assist in the implementation of special events; facilitating ongoing communication with all stakeholders in the site including administration, nursing, residents and their families
• Implement, manage and maintain the Quality Assurance program as outlined by the company and the client, including weekly and monthly audits
• Assist with menu management, food cost controls and production including monitoring and evaluating meals and service to ensure established standards are maintained for both quality and quantity of all meals and snacks
• Implement and control a Food Safety Plan as well as HACCP, WHMIS, and all Workplace regulations for a safe work place.

Think you have what it takes to be our Assistant Manager of Support Services? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role.

• Minimum two years previous Management experience or equivalent supervisory role in a long term healthcare setting
• Excellent leadership ability and customer service skills
• Excellent verbal and written communication skills
• Proficient with MS Office applications including Word, Excel and Power Point
• Must have nutritional management certificate or willingness to enroll in course.