Assistant Manager: Lift Experience- Hourly

Vail Resorts; Whistler; On-site; CAD 34,000 - 45,000; Full time

Benefits offered by this job

Ski/Mountain perks

Free passes for employees

Employee discounts on lodging, food, &

Wellness benefits

Training & development

Referral program

Job summary

Vail Resorts in Whistler, BC is hiring a Lift Experience Assistant Manager for the Winter Seasonal 2026/2027. You will supervise the Lift Experience team, coordinate daily operations, and ensure safety, service, and operational excellence across your zone.

Responsibilities include staffing, opening/closing procedures, training, coaching, and enforcing policies. The role requires strong communication, leadership, and the ability to work outdoors in mountain conditions.

Qualifications

• High School Diploma or equivalent required.
• Possess a valid BC driver’s license.
• 1–2 years of previous lift or mountain operations experience preferred.
• Proficient use of MS Office.
• Good communication skills (verbal and non-verbal).
• Self-motivated, able to use initiative to find solutions, team player.
• Must be able to stand outside in a mountain environment for long periods.

Responsibilities

• Lead daily operations such as maintaining daily lift documentation, scheduling staff and owning the execution of opening and closing procedures in your zone.
• Follow all uniform and grooming expectations and be the example for the team to follow.
• Assist with hiring, support, and training of employees in daily operations, service and safety.
• Monitor and document lift experience employee's performance and behavior to provide meaningful feedback and direction.
• Hold Lead Hands accountable for their areas and help to coach and develop their leadership skills.
• Continuously train, coach and mentor returning and new staff. Motivate, reward, and encourage all employees.
• Maintain up to date knowledge of and enforce all applicable laws, policies, and procedures to ensure the safety of all guests in accordance with TSBC and Z-98.
• Works closely with Ski Patrol, Mountain Safety, Lift Maintenance, and Electrical Maintenance to assist and resolve any problems on the mountain.
• Promote clean and organized workstations and helps to maintain surrounding areas.
• Receive and assess guest questions, comments and complaints while providing timely resolutions.
• Assist with operational duties when needed.
• Other duties as assigned

Skills

Leadership

Customer service

Communication

MS Office

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re‑discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

To Learn More, please review the Benefits Eligibility Summary (https://jobs.vailresortscareers.com/content/Perks-and-Benefits/?locale=en_US)

Job Summary:

As a Lift Experience Assistant Manager, you are responsible for the day-to-day operations in the Lift Experience department. Your duty is to supervise role expectations and personal accountability with safety, customer service and operational excellence for the Lift Experience Team. You will supervise all positions in Lift Experience, as well as conduct and coordinate department administration as required.

Job Specifications:

• Starting Wage: $25.00 - $32.73

• Employment Type: Winter Seasonal 2026/2027

• Shift Type: Full Time hours available

• Minimum Age: At least 18 years of age

• Housing Availability: Yes

Job Responsibilities:

• Lead daily operations such as maintaining daily lift documentation, scheduling staff and owning the execution of opening and closing procedures in your zone.

• Follow all uniform and grooming expectations and be the example for the team to follow.

• Assist with hiring, support, and training of employees in daily operations, service and safety

• Monitor and document lift experience employee's performance and behavior to provide meaningful feedback and direction, providing recognition or correction action if necessary

• Hold Lead Hands accountable for their areas and help to coach and develop their leadership skills.

• Continuously train, coach and mentor returning and new staff. Motivate, reward, and encourage all employees.

• Maintain up to date knowledge of and enforce all applicable laws, policies, and procedures to ensure the safety of all guests in accordance with TSBC and Z-98.

• Works closely with Ski Patrol, Mountain Safety, Lift Maintenance, and Electrical Maintenance to assist and resolve any problems that may arise on the mountain. Maintains good relationships with Snow School, Snow Surfaces and F&B teams.

• Promote clean and organized workstations and helps to maintain surrounding areas.

• Receive and assess guest questions, comments and complaints while providing timely resolutions

• Assist with operational duties when needed.

• Other duties as assigned

Job Requirements:

• High School Diploma or equivalent required

• Possess a valid BC driver’s license

• 1-2 years of previous lift or mountain operations experience preferred

• Proficient use of MS Office

• Good communication skills (verbal and non-verbal)

• Self‑motivated, able to use initiative to find solutions, team player, there is no manual for this role!

• Must be able to stand outside in a mountain environment for long periods of time

The expected pay range is $25.00 - $32.73. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.