Assistant Manager, Library Bar

21c Museum Hotels; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading hotel in Toronto is seeking a dedicated hospitality manager to oversee restaurant operations and ensure exceptional guest experiences. The ideal candidate will have a strong background in hospitality management, excellent communication skills, and a passion for service excellence. Join us to be part of a storied landmark's transformation towards a sustainable future.

Benefits

Free meals during shifts

Travel discounts at Accor hotels worldwide

Free dry cleaning for work attire

Training and development programs

Career growth opportunities

Qualifications

• Minimum 2 years’ hospitality management experience.
• Fluent in English; second language is an asset.

Responsibilities

• Supervise daily operations of all restaurant staff and facilities.
• Conduct interviews, hiring, onboarding, and training.
• Monitor guest satisfaction and maintain hygiene standards.

Skills

Interpersonal Skills

Communication

Knowledge of Food and Beverage Trends

Education

Degree in Hotel and Restaurant Management

Tools

Microsoft Office Suite

Job description

Company Description

A Storied Past. A Brilliant Future.

For over 95 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth. Today, it continues to symbolize timeless elegance and modern sophistication, blending tradition with innovation. Join us in creating our next chapter with your story.

Why work for Fairmont?

A Rich History
Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.

A Culture of Excellence
Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.

Grow, Learn and Enjoy!

Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.

New Energy for A Storied Landmark

As Toronto moves toward a sustainable future, our hotel is undergoing a transformation for the zero-carbon century ahead.

Job Responsibilities

• Supervise daily operations of all restaurant staff, facilities, sales, and costs.
• Monitor and analyze quality, guest satisfaction (VOG), employee satisfaction (EES), operating costs, sanitation, and hygiene standards.
• Establish and maintain effective employee relations.
• Conduct interviews, hiring, onboarding, training, performance evaluations, coaching, counseling, and disciplinary actions as needed.
• Participate in departmental meetings and contribute to ongoing improvements.
• Conduct regular cleaning inspections to ensure health and safety compliance.
• Assist in service delivery as required.
• Ensure grooming and appearance standards are met.
• Manage inventory and stock levels for daily restaurant operations.
• Adhere to health, safety, and alcohol handling policies.
• Participate in budget preparation and financial goal setting.
• Handle administrative tasks including scheduling, logs, and reports.
• Track sales and other performance metrics to maximize profitability.
• Contribute to hotel committees and special events.
• Maintain hygiene and safety standards, including COVID-19 protocols.
• Work weekends, holidays, and shifts as scheduled.
• Perform any other duties as assigned.

Qualifications

• Degree in Hotel and Restaurant Management is an asset.
• Minimum 2 years’ hospitality management experience.
• Strong knowledge of food and beverage trends.
• Proficiency in Microsoft Office Suite.
• Excellent interpersonal and communication skills.
• Fluent in English; second language is an asset.
• Experience in unionized environments is an asset.
• Knowledge of accounting principles.
• Smart Serve Certification.

Physical Requirements

• Constant standing and walking.
• Frequent lifting up to 30 lbs.
• Regular kneeling, pushing, pulling, and lifting.
• Climbing ladders, stairs, and ramps.

Benefits

• Free meals during shifts.
• Travel discounts at Accor hotels worldwide.
• Free dry cleaning for work attire.
• Training and development programs.
• Participation in wellness, sustainability, and diversity initiatives.
• Career growth opportunities.

Join Us

Be part of the future of Fairmont Royal York. If you are passionate about hospitality and excellence, apply now to help shape the next chapter of this iconic Toronto landmark.

Visa Requirements: Must be legally eligible to work in Canada. We cannot assist with work authorization.

Accommodations: Please contact us at [e-mail] if you require accommodations during the application or interview process.

Our Commitment to Diversity & Inclusion: We embrace diversity and are committed to creating an inclusive environment. We encourage applications from all qualified candidates.