Assistant Manager, Hespeler Rd

canadiantirecorporation; Cambridge; On-site; CAD 38,000 - 55,000; Full time

Benefits offered by this job

Comprehensive benefits

Retirement programs

Product discounts

Job summary

PartSource in Canada seeks an experienced retail manager to lead a high-performing team, deliver exceptional customer service, and drive automotive parts sales.

You will manage recruiting, training, scheduling, inventory control, and coaching, while upholding brand standards, loss prevention, and a superior customer experience for every guest. This role requires retail hours including evenings, weekends and holidays.

Qualifications

• Minimum of 4 years in retail with 12–24 months in leadership.
• Fundamental computer skills are assets.
• Passion for automotive or automotive enthusiasts.
• Strong knowledge of automotive aftermarket industry.
• Knowledge of automotive operating systems including POS.
• Valid driver's license is an asset.
• Automotive training or certification is an asset.

Responsibilities

• Motivate team through recognition programs and contests.
• Provide mentorship and leadership growth for staff.
• Lead effective huddles and clear communication.
• Develop and execute recruiting and hiring strategy.
• Enforce visual standards, pricing, and LP/audit controls.
• Support sales through customer service excellence and issue resolution.
• Coach managers; conduct annual appraisals and training.

Skills

Customer focus

Leadership

Coaching

Retail operations

Tools

POS system

Job description

What you'll do

Leadership:

• Continually motivates team and performance through recognition programs, store contests, customer compliments, etc.
• Provide mentorship to teams and influence continuous growth, exemplifying our leadership brand.
• Communicate in a clear and concise manner to team, leading effective huddles / meetings / coaching sessions, keeping team well informed of pertinent information.
• Develop and lead recruiting and hiring strategy for store, maintain a complete team.

Operations:

• Demonstrate and follow up on execution of PartSource visual compliance standards, store maintenance and pricing standards.
• Responsibility to deliver annual corporate shrink targets through team education, enforcement of LP and audit standards and rigid inventory control.
• Ensure processes and systems are followed for the execution of tech shop service programs, including maintenance and compliance standards.
• Create and/or monitors the creation of efficient store weekly scheduling for both sales and support functions.
• Provides support as required for overall Store and equipment maintenance and compliance for PS fleet, using FOS fleet management maintenance system, driver compliance, and appropriate certifications for all roles.
• Executes and or delegates delivery of planograms, and merchandising directives.
• Ensures accurate execution and completes daily review of shipping /receiving/ returns processing and documentation according to company policies.
• Provides support as required for overall Store and equipment maintenance and compliance for PS fleet, using FOS fleet management maintenance system, driver compliance, and appropriate certifications for all roles.

Customer Service:

• An ambassador and leader of the customer experience you look to develop relationships with customers and provide mentorship and coaching to your team to ensure the same.
• Supports the commercial sales team by providing customer service support.
• Ensures and leads execution of the customer experience, and provides resolution for all customer concerns.

Training:

• Coach and develop store and management team, through setting expectations, communication, coaching, feedback and ongoing support.
• Create development plans and conduct annual appraisals for management team; to improve any performance gaps.
• Complete and hold team accountable to complete required training within timeframes.
• Able to work retail hours including scheduled evenings, weekends and holidays.

Who you are

• Business Savvy – you have a customer focused mindset and can plan, execute, and drive sales.
• Leaders – you lead by example and have a passion for coaching, developing, and inspiring your team.
• Culture and brand ambassadors – you love the work and take pride in our brand.

If you're a proven retail manager with a passion for people, our industry, and driving an exceptional customer experience, then this is definitely the place to be.

What you bring

• Minimum of 4 years of experience in a retail environment with 12- 24 months in a leadership role.
• Fundamental computer skills an asset.
• Passion for automotive or automotive enthusiasts.
• Strong knowledge of automotive parts aftermarket industry.
• A good base of knowledge of automotive operating systems including point of sale.
• Assets: Possession of a valid driver's license is an asset.
• Automotive Training or Certification is an asset.

Benefits

• Comprehensive benefits and retirement programs.
• Performance incentives.
• Other perks to support your well-being.
• Career growth opportunities and product discounts.

Our typical hiring range is between $38,200 and $55,000. Salary decisions are also dependent on other factors such as your experience, job-related knowledge, skills and competencies, store size and market location, industry benchmarks, internal equity and other role-specific requirements.

We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.

About Us

At PartSource, we take pride in our staff being true auto parts professionals and car care enthusiasts who share their customers' passion for vehicle maintenance. It's this experience that distinguishes Canadian Tire and its family of companies from the competition. Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our