Assistant Manager Food & Beverage Operations

Delta Hotels and Resorts®; Quebec; On-site; CAD 53,000 - 65,000; Full time

Benefits offered by this job

Bonus Eligible

Job summary

Delta Hotels Quebec is seeking a Management-level professional to oversee food and beverage/culinary operations in Quebec City. You will supervise guest experiences, staff performance and financial results while maintaining brand standards.

Responsibilities include leading service excellence, coaching teams, and ensuring consistent, high-quality hospitality throughout the property.

Qualifications

• High school diploma or GED with 3 years of F&B/culinary experience.
• Or a 2-year degree with 1 year of F&B experience.

Responsibilities

• Lead and oversee assigned food and beverage/culinary operations.
• Ensure guest and employee satisfaction and uphold brand standards.
• Achieve or exceed financial goals and manage operations efficiently.
• Create a motivating, collaborative team environment and coach staff.
• Respond to guest concerns promptly and professionally.

Education

High school diploma or GED

2-year degree in Food Service Management / Hospitality / Business Administration

Job description

Additional Information

Job Number 26106050

Job Category Food and Beverage & Culinary

Location 690 Boul Rene Levesque Est, Quebec City, QC, Canada, G1R 5A8 VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Management

Pay Range $53,000-$65,000 annuellement

Bonus Eligible Y

Job Summary

Position responsible for assigned food and beverage/culinary operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals.

CANDIDATE PROFILE

Education And Experience

• High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Assisting in Food and Beverage Operations

• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
• Provides excellent customer service to all employees.
• Responds quickly and proactively to employee's concerns.
• Uses coaching skills throughout the property.
• Demonstrates self confidence, energy and enthusiasm.
• Motivates and encourages staff to solve guest and employee related concerns.

Ensuring Exceptional Customer Service

• Provides excellent customer service.
• Responds quickly and proactively to guest's concerns.
• Understands the brand's service culture.
• Sets service expectations for all guests internally and externally.
• Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
• Follows up to ensure complaints have been addressed to the guest's satisfaction.
• Develops a relationship with all guests to build repeated clientele internally and externally.

Additional Responsibilities As Assigned

• Complies with all corporate accounting procedures.
• Assists GM as needed with annual Quality audit.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: Delta Hotels Quebec takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email [e-mail] and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.