Assistant Manager - Food and Beverage Operations

Delta Hotels and Resorts®; Kelowna; On-site; CAD 58,000 - 73,000; Full time

Benefits offered by this job

Marriott travel discounts

Health & dental coverage

Pension

Stock purchase plan

Cellphone discounts

Job summary

Delta Hotels Grand Okanagan Resort is seeking an experienced Food & Beverage/Culinary Manager to supervise daily operations at 1310 Water Street, Kelowna. You’ll monitor policies, oversee budgets, order supplies, and lead staff to ensure guest satisfaction and high service standards.

You will maintain operating budgets, ensure compliance with legal obligations, and foster teamwork to meet financial objectives while delivering exceptional guest experiences daily.

Qualifications

• High school diploma or GED is required.
• 2-year degree in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in F&B or related area.

Responsibilities

• Orders F&B supplies, cleaning supplies and uniforms.
• Supervises daily F&B/culinary shift operations and monitors compliance with F&B policies, standards and procedures.
• Maintains the operating budget and verifies standards and legal obligations are followed.
• Provides excellent customer service and responds to guest concerns.
• Manages day-to-day operations to meet guest service, operational, and financial objectives.

Skills

Staff supervision

Budget management

Guest service

F&B operations

Policy compliance

Education

High school diploma or GED

2-year Hospitality or related degree

Job description

Additional Information

Benefits include Marriott travel discounts, health & dental coverage*, pension and stock purchase plans, cellphone discounts & more

Job Number

26145538

Job Category

Food and Beverage & Culinary

Location

1310 Water Street, Kelowna BC V1Y 9P3, Canada VIEW ON MAP

Schedule

Full Time

Located Remotely?

N

Position Type

Management

Pay Range

$58,000-$73,000 annually

Bonus Eligible

Y

Job Summary

Supervises Food and Beverage (F&B)/culinary daily operations, and monitors compliance with all F&B policies, standards, and procedures. Assists in the ordering of F&B supplies, cleaning supplies, and uniforms. Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met. Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis. Maintains the operating budget, and verifies that standards and legal obligations are followed.

CANDIDATE PROFILE

Education And Experience

• High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Assisting in Managing Day-to-Day Operations

• Orders Food and Beverage (F&B) supplies, cleaning supplies and uniforms.
• Supervises daily F&B/culinary shift operations and monitors compliance with all F&B policies, standards and procedures.
• Supports and supervises an effective monthly self inspection program.
• Operates all department equipment as necessary and reports malfunctions.
• Supervises staffing levels to verify that guest service, operational needs, and financial objective are met.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Develops specific goals and plans to prioritize, organize, and accomplish work.
• Maintains the operating budget, and verifies that standards and legal obligations are followed.
• Celebrates and fosters decisions that result in successes as well as failures.
• Communicates areas that need attention to staff and follows up to verify understanding.
• Coordinates cleaning program in all F&B areas (e.g.,General clean), identifying trends and making recommendation for improvements.
• Follows property specific second effort and recovery plan.
• Maintains availablility and is approachable to all team members.
• Demonstrates knowledge of the brand specific service culture.

Providing Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.
• Serves as a role model to demonstrate appropriate behaviors.
• Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis.
• Takes proactive approaches when dealing with guest concerns.
• Sets a positive example for guest relations.
• Stays readily available/approachable for all guests.
• Reviews comment cards and guest satisfaction results with employees.
• Responds in a timely manner to customer service department request.

Additional Responsibilities

• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Performs hourly job function if necessary.
• Extends professionalism and courtesy to team members at all times.
• Maintains budgets, operating statements and payroll progress report.
• Performs other duties, as assigned, to meet business needs.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: Delta Hotels Grand Okanagan Resort takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email [e-mail] and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.