Assistant Manager, Employee Impact Operations

Socket.dev; Toronto; On-site; CAD 52,000 - 70,000; Full time

Benefits offered by this job

Career development

Flexible schedule

Challenging work

Collaborative team

Job summary

RBC is seeking an organized, detail‑oriented operator to support Employee Impact initiatives within Sustainability and Impact. You will oversee application processing, volunteering opportunities, and program communications to engage employees and retirees worldwide.

You will also help manage donations, reporting, and platform tools, ensuring smooth operations and timely communications across global teams. The role offers a collaborative, flexible work environment.

Qualifications

• Strong project management and organizational skills with a demonstrated ability to manage multiple tasks and meet deadlines.
• Strong written and verbal communication skills.
• Self-starter with the ability to prioritize competing demands.
• Innovative problem-solver with a caring, customer-service approach.
• Strong reporting skills.

Responsibilities

• Review Communities Together Fund (CTF) applications during peak periods and process daily Volunteer Opportunity uploads into myCommunity (Benevity).
• Coordinate with RBC partner managers on volunteer opportunities and support program administration and meetings.
• Submit and track helpdesk tickets for system issues across program platforms and support pre-vetting of charitable organizations.
• Own the Employee Impact mailbox and triage inquiries; publish and maintain the myCommunity Connect site content.
• Support monthly charitable payment processing and conduct SharePoint attestations and access reviews.
• Manage all regular and ad-hoc reporting to demonstrate program impact and budget alignment.
• Assist with onboarding RBC Retirees onto myCommunity (Benevity) and maintain program toolkits and templates.
• Coordinate logistics for program sessions and events as required.

Skills

Project management

Communication

Prioritization

Problem solving

Reporting

Tools

Benevity

SharePoint

myCommunity Connect

Job description

Job Description

What is the opportunity?

Are you a detail‑oriented operator passionate about running engaging programs smoothly? The Employee Impact team within Sustainability and Impact (S&I) is focused on driving employee engagement in volunteering, giving, and programs that help RBCers make an impact in their communities. As a collective team, we execute the day‑to‑day processes that power Employee Impact Programs.

What will you do?

Application Processing & Program Administration

• Support with reviews of Communities Together Fund (CTF) applications during peak periods.
• Process daily Volunteer Opportunity uploads into myCommunity (Benevity) and coordinate with RBC Community Partner Relationship Managers on RBC partner Volunteer Opportunities.
• Support the Senior Manager and Manager with Skills Based Volunteering program administration as required, including managing program planning meetings, material preparation and meeting follow‑ups / action items, SharePoint site maintenance and access reviews.
• Submit and track helpdesk tickets for system issues across CTF and other program platforms.
• Support the Board Matching program by conducting pre‑vetting of charitable organizations.
• Manage the Disaster Response Giving Opportunity process.

Employee Experience & Communications Channels

• Own the Employee Impact mailbox, serving as the single point of initial triage – tag and route emails to the appropriate EI team member and respond directly to routine inquiries, maintaining timely communications and navigation support for both global RBCers and Canadian retirees.
• Own the myCommunity Connect site, including identifying opportunities to enhance the user experience and broader awareness of Employee Impact programs, and ongoing maintenance such as publishing / maintaining cover stories, news stories, giving opportunities, and reviewing and publishing non‑grant related employee volunteer opportunities.

Financial & Compliance Operations

• Support monthly charitable payment processing.
• Conduct SharePoint attestations and maintain access reviews.

Reporting & Data Operations

• Manage all regular and ad‑hoc reporting needs to help manage our budget and demonstrate the impact our programs are having on employees and community partners.

Platform, Tools & Logistics Support

• Manage onboarding of RBC Retirees onto myCommunity (Benevity).
• Maintain program tools and toolkits (guides, key messaging, and templates) and streamline operational processes.
• Support logistics for program sessions and events as required.

What do you need to succeed?

Must Have:

• Strong project management and organizational skills with a demonstrated ability to manage multiple tasks and meet deadlines.
• Strong written and verbal communication skills.
• Self‑starter with the ability to prioritize competing demands.
• Innovative problem‑solver with a caring, customer‑service approach.
• Strong reporting skills.

Nice to Have:

• RBC institutional awareness, with an understanding of RBC’s structure globally.
• Familiarity with the Jive / RBC Connect platform.
• Relevant experience in administration, reporting, or operations.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. Powering ideas for People and Planet is the core of what we do.

• Leaders who support your development through coaching and managing opportunities.
• Work in a dynamic, collaborative, progressive, and high‑performing team.
• Opportunities to do challenging work.
• Flexible work/life balance options.

Additional Job Details

Address: BAY WELLINGTON TOWER, 181 BAY ST:TORONTO

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: HUMAN RESOURCES & BMCC

Job Type: Regular

Pay Type: Salaried

Posted Date: 2026-09-14

Application Deadline: 2026-09-29

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.