Assistant Manager, Customer Operations - Pen Centre

600 Old Navy Canada Inc.; St. Catharines; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading retail company is seeking an Assistant Manager who will set the tone for the store and support the execution of sales strategies. The role involves driving sales, developing a high-performing team, and ensuring operational efficiency in a fast-paced environment.

Qualifications

• 1-3 years of retail management experience.
• Ability to utilize retail technology.
• Agreeable to work a flexible schedule.

Responsibilities

• Drive store sales and deliver results with a customer-centric approach.
• Recruit, hire, and develop Brand Associate and Expert teams.
• Implement action plans to maximize operational efficiency.

Skills

Communication

Leadership

Customer Service

Adaptability

Education

High School Graduate or Equivalent

Job description

As an Assistant Manager, you set the tone for the store and the team and help bring our brand to life for our customers. You’re responsible for driving profitable sales growth through all aspects of the store including; customer and product operations, merchandising, and talent development. You are responsible for supporting the execution of the store strategy to achieve performance goals. Through collaboration with your General Manager and / or Assistant General Manager, you will teach and coach behaviors to Leads, Experts and Brand Associates to cultivate a high performing team to deliver a best-in-class experience to our customers.

What You'll Do

Support strategies and processes to drive store sales and deliver results through a customer centric mindset.

Recruit, hire and develop highly productive Brand Associate and Expert teams.

Own assigned area of responsibility.

Implement action plans to maximize efficiencies and productivity.

Ensure consistent execution of standard operating procedures.

Represent the brand and understand the competition and retail landscape.

Promote community involvement.

Ensure all compliance standards are met.

Who You Are

A current or former retail employee with 1-3 years of retail management experience.

A high school graduate or equivalent.

A good communicator with the ability to effectively interact with customers and your team to meet goals.

Passionate about retail and thrive in a fastpaced environment.

Driven by metrics to deliver results to meet business goals.

Determined to effectively lead and inspire others to learn and grow through coaching and mentoring.

Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.

Able to utilize retail technology.

• Able to maneuver around the sales floor, stockroom and office and lift up to 30 pounds.