shift supervisor - Store# 48418, GLENDALE PEN CENTRE - 221 GLENDALE

Starbucks Corp.; St. Catharines; On-site; CAD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Shift Supervisor to enhance store operations and create an exceptional customer experience. In this dynamic role, you will lead a team, ensuring operational excellence while fostering a positive environment. Your leadership will be crucial in delivering quality beverages and service, and you will play a key role in training new partners. If you thrive in a fast-paced environment and are passionate about customer service, this is a fantastic opportunity to make a significant impact.

Qualifications

• Experience in retail or restaurant settings with a focus on customer service.
• Strong leadership and communication skills are essential.

Responsibilities

• Assist the store manager in executing operations during scheduled shifts.
• Deliver legendary customer service and engage with customers.
• Support new partner training and provide coaching.

Skills

Customer service experience

Ability to lead and direct others

Effective communication skills

Knowledge of retail environment

Teamwork orientation

Job description

Join to apply for the shift supervisor - Store# 48418, GLENDALE PEN CENTRE - 221 GLENDALE role at Starbucks

As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. You will lead the team by delegating tasks and creating the Starbucks Experience for customers through legendary service, quality beverages, and a clean environment. You will model and act according to Starbucks guiding principles, contributing to a great workplace where people love what they do.

Responsibilities and Essential Job Functions

1. Act with integrity, honesty, and knowledge to promote Starbucks' culture, values, and mission.
2. Maintain a calm demeanor during high volume or unusual events to ensure store standards and set a positive example.
3. Evaluate environment and customer cues to anticipate needs.
4. Communicate effectively with the manager to respond to store needs and create a welcoming environment.
5. Support new partner training and provide respectful coaching.
6. Provide feedback on partner performance during shifts.
7. Recognize and communicate partner morale and performance issues to the manager.
8. Offer clear, timely coaching to partners to ensure operational excellence.
9. Deliver legendary customer service by acting with a customer-first attitude and engaging with customers.
10. Respond to customer needs and develop positive relationships with team members.
11. Manage store operations during scheduled shifts, including opening and closing duties.
12. Follow Starbucks policies on cash handling, safety, and security.
13. Ensure proper cash management practices are followed.
14. Coordinate with baristas to ensure excellent customer service.
15. Maintain consistent attendance and punctuality.
16. Provide quality beverages and food products adhering to standards.
17. Follow health, safety, and sanitation guidelines.
18. Recognize and reinforce individual and team accomplishments.
19. Utilize operational tools to achieve shift excellence.

Experience and Skills

• Customer service experience in retail or restaurant settings.
• Ability to lead and direct others.
• Quick learner with effective communication skills.
• Knowledge of retail environment and strong interpersonal skills.
• Teamwork orientation.

Starbucks is an equal opportunity employer committed to diversity and inclusion. We encourage applicants of all backgrounds, including people of color, women, LGBTQIA+, veterans, and persons with disabilities. Qualified applicants with criminal histories will be considered in accordance with applicable laws. We provide accommodations for applicants with disabilities; contact us at [e-mail].