Assistant Manager, Client Administration

Scotiabank; Old Toronto; On-site; CAD 60,000 - 100,000; Full time

Job summary

Join a purpose-driven team as an Assistant Manager in Client Administration at a leading bank in the Americas. In this role, you'll lead a talented team, tackle escalated client issues, and ensure quality control while fostering a collaborative and inclusive environment. This position offers the chance to develop policies, improve departmental efficiency, and work closely with other leaders to enhance service levels. Enjoy a fulfilling career with access to development opportunities, work-life balance, and comprehensive benefits that support your well-being from day one. If you're ready to embrace challenges and lead with passion, this is the perfect opportunity for you.

Benefits

Performance Bonus

Employee Share Ownership Program

Pension Plan Matching

Banking Benefits

Health Benefits

Work-life balance

Team events

Community participation opportunities

Qualifications

• Experience in mutual funds and leadership roles is essential.
• Strong organizational, planning, and interpersonal skills are required.

Responsibilities

• Lead a team, address client issues, and ensure quality control.
• Develop policies, conduct meetings, and manage performance evaluations.

Skills

Experience in the mutual funds industry

MS Office (Excel, Access, Word)

Leadership experience

Excellent organization and planning skills

Proven ability to lead and motivate a team

Strong interpersonal skills

Problem-solving and decision-making skills

Detail-oriented

Job description

Requisition ID: 212989

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Assistant Manager, Client Administration is responsible for leading a team of professionals, addressing escalated client issues, and ensuring quality control while supporting and motivating the team.

Is this role right for you? In this role you will:

• Develop and evaluate policies & procedures
• Conduct/attend monthly team meetings
• Develop, create & execute job performance evaluations
• Develop new procedures to improve the accuracy and efficiency of the department
• Assist team members in managing problem resolutions
• Work closely with other leaders to meet or exceed service levels
• Consult with other leaders to establish workflow changes to meet department needs
• Resolve issues with Trust Accounting on reconciliation of client accounts
• Respond to escalated service issues and serve as a key contact person for business partners
• Manage high volumes of work and escalate issues regarding service levels
• Report regularly on the status of productivity, volume, and accuracy
• Actively champion department and corporate goals
• Perform other duties and special projects as assigned

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have:

• Experience in the mutual funds industry
• Knowledge of MS Office (i.e., Excel, Access & Word)
• Experience in a leadership role
• Excellent organization and planning skills
• Proven ability to lead and motivate a team
• The ability to accept challenges and adapt to change
• The ability to perform duties with minimal direction
• Strong interpersonal skills
• Experience working within a team environment
• Excellent problem-solving and decision-making skills
• Detail oriented with the ability to delegate and meet strict deadlines

What’s in it for you?

The opportunity to join a forward-thinking and collaborative team, surrounded by innovative thinkers.

Your career matters! You will have access to career development and progression opportunities.

An inclusive working environment that encourages creativity, curiosity, and celebrates success!

You will get our help to save for your future and to invest in your total wellbeing through our Scotiabank benefits such as Performance Bonus, Employee Share Ownership Program, Pension Plan Matching, Banking Benefits, and Health Benefits from day one!

You will relish work-life balance, team events, and opportunities to participate in the community.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.