Assistant Manager (CAN) - Metrotown

The Body Shop; Burnaby; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading company in the beauty industry seeks a passionate retail team leader to enhance customer experience and drive sales. The role involves collaborating with the Shop Manager to lead a team, develop customer loyalty, and achieve performance targets. Candidates should possess strong leadership skills and a commitment to customer engagement, with opportunities for growth and benefits including discounts and paid volunteer days.

Benefits

50% discount on regular products

Paid volunteer days

Comprehensive onboarding

Opportunities for growth

Freebies for new product launches

Qualifications

• Experience in a customer-facing role and team development.
• Ability to meet sales targets with strong planning skills.
• Experience using data to make business decisions preferred.

Responsibilities

• Lead a successful team to meet customer needs.
• Drive customer engagement through products and campaigns.
• Use KPI data to make informed business decisions.

Skills

Customer engagement

Team leadership

Problem solving

Planning and organizing

Data analysis

Flexibility

Tools

Microsoft Office Suite

Job description

As an inspirational leader & activist, with enthusiasm for our brand and a strong connection to our purpose, you will partner with the Shop Manager to drive the store & your team to deliver retail excellence, strong sales results & an engaging customer experience.

More about the role

1. Lead & work as part of a successful, engaged team to best meet the needs of our customers
2. Help shape a customer-focused store experience by supporting the Shop Manager in leading the team to drive customer engagement through our products, campaigns & activism, bringing our brand to life
3. Problem solve effectively & proactively as much as possible using available resources
4. Communicate effectively & act as a flexible & responsible role model to your team
5. Ensure development of customer loyalty to further build The Body Shop brand
6. Work with the Shop Manager to meet sales & performance targets
7. Work with the Shop Manager to manage stock; monitor & manage change
8. Use the data (KPI’s) we provide to make sound commercial & business decisions to successfully drive your sales & your team performance
9. Identify & attract high potential candidates & develop current team members to succeed in their goals
10. Interest in & passion for learning about & leveraging knowledge of the beauty market, our competitors & our products

What we look for

1. Experience in a customer-facing role, people leadership & team development
2. Ability to meet sales & performance targets with outstanding planning & organizing skills
3. Ability to work collaboratively within a feedback culture
4. Experience using data (KPI’s) to make sound business decisions preferred
5. Comfortable with Microsoft Office Suite
6. Work flexible hours, including holidays, nights, and weekends to meet the needs of the business
7. Flexibility to work across Sunday to Saturday is required

What we offer

1. Benefits start within your first month
2. Comprehensive onboarding in your new position
3. Training hours for you & your team as needed
4. A 50% discount on regular product & 30% on Gifts
5. Freebies - when we launch new products, we want our Teams to be the first to fall in love with them
6. Paid volunteer days - so you can spend time with the causes that matter to you
7. Ability to make connections with Community Partners to drive local activism
8. UN) Uniform- We don’t believe in uniformity. We’ll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good
9. Ability to offer a real living wage to your Customer Consultants
10. Opportunities to grow within the Brand
11. Encouragement & support to be exactly who you are – employees may join any / all our Inclusion & Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network

Talent Drivers

We believe in a world where all people are seen, valued, supported, represented at every level, & can be their truest selves and in building a spirit of equality, diversity, and inclusivity for all. The Body Shop Limited is an equal opportunity employer. Should you require accommodation during the interview process, please advise the recruiter when contacted for an interview.