Assistant Manager, Cafeteria and Business Operations

House of Commons (Canada) / Chambre des communes (Canada); Ottawa; On-site; CAD 77,000 - 98,000; Full time

Job summary

The House of Commons Administration is seeking an Assistant Manager, Cafeteria and Business Operations to lead day-to-day Food Services across multiple locations, including the Gourmet Market, and to support front-line teams in delivering high-quality service.

This full-time role requires a Diploma in Hospitality Management, a Food Safety Certification, and experience supervising cafeteria operations. Bilingual English/French is required; the closing date is 2026-11-22.

Qualifications

• Diploma in Hospitality Management or related field.
• Food Safety Certification.
• Experience coordinating or supervising high-volume cafeteria operations.

Responsibilities

• Lead day-to-day operations of multiple cafeteria locations and Gourmet Market.
• Support front-line teams and ensure high-quality food and beverage service.
• Identify opportunities to improve service delivery and operational efficiency.

Education

Diploma in Hospitality Management

Food Safety Certification

Job description

Assistant Manager, Cafeteria and Business Operations

• Full-time
• Open to: Targeted group (Restricted)
• Language Requirements: Bilingual (English and French)
• Closing Date (YYYY-MM-DD): 2026-11-22
• Hours: Full-time (35 hours a week)
• Rate of Pay ($): 77 436 - 97 979
• Classification: ADG-E

The House of Commons Administration delivers outstanding services to Members of Parliament and their employees in support of parliamentary democracy. Our success is made possible by our talented and dedicated workforce. We leverage diversity in all its forms and recognize that everyone has valuable contributions to make and the potential for individual growth. If you dream of joining an organization that is small enough for you to be noticed, but big enough to provide you with a meaningful career, then we want to hear from you!

The House of Commons' Parliamentary Precinct Operations is currently looking to staff the Assistant Manager, Cafeteria and Business Operations position.

This recruitment and selection process is restricted to employees of Parliamentary Precinct Operations.

In this role, you will serve as a key operational leader within Food Services, supporting the day-to-day operations of multiple cafeteria locations and the Gourmet Market. Working closely with supervisors and the Cafeteria and Business Operations Manager, you will help ensure the consistent delivery of high-quality food and beverage services while supporting front-line teams and fostering a culture of service excellence. You will play an important role in maintaining operational standards, enhancing the customer experience, and ensuring the quality, presentation, and consistency of food offerings. You will also contribute to business initiatives and identify opportunities to improve service delivery, operational efficiency, and overall performance across Food Services operations.

Top Reasons to Join the team:

This role offers the opportunity to combine your passion for hospitality with hands-on operational leadership. You'll work with dedicated teams, oversee diverse food service operations, and help create an exceptional experience for clients while contributing to the ongoing success of Food Services. You'll have the chance to make a visible impact, build strong relationships across the organization, and play an important role in delivering exceptional service to clients and guests.

Education:

• Diploma in Hospitality Management, Food Service Management, Hotel and Restaurant Operations Management, Business Administration, or a related field, or an equivalent combination of education, training, and experience;
• Food Safety Certification.

Experience:

• Experience coordinating or supervising cafeteria, food service, hospitality, retail food, or high-volume customer service operations;
• Experience providing coaching, guidance, performance management, and day-to-day leadership to employees;
• Experience managing operational priorities in a fast-paced environment while maintaining high standards of service;
• Experience building collaborative working relationships with employees, clients, and stakeholders;
• Experience monitoring sales performance, merchandising products, managing retail inventory, and implementing initiatives to support business growth;
• Experience supporting budgeting, cost-control initiatives, labour management activities, and operational decision-making.

We are committed to creating an inclusive workplace by providing a barrier-free recruitment and selection process. If you have an accommodation request, require material in an accessible format, or need additional support with the application process, please contact Recruitment and Selection Services at [e-mail].

Each bilingual position is assigned a linguistic profile that identifies the level of second language proficiency for reading comprehension, written expression and oral interaction required. The profile for this position is BBC. Consideration may be given to candidates with other linguistic profiles.

We invite you to save a copy of the notice of job opportunity. Once the closing date has passed, these documents will no longer be available.

Qualified candidates may be considered for future vacancies for this role or for other similar and/or related roles on an indeterminate and/or fixed term basis.