Assistant Manager, Broker Service

Ontario Teachers Insurance Plan; Waterloo; Hybrid; CAD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dynamic leader for their Broker Service team in Waterloo. This role emphasizes managing performance, enhancing team collaboration, and executing service processes aligned with strategic goals. The ideal candidate will possess strong communication skills and a background in personal lines insurance, along with a RIBO license or the willingness to obtain one. With a commitment to employee development and a supportive work environment, this opportunity promises growth and advancement in a rewarding sector. Join a company that values its people and fosters a culture of inclusivity and respect.

Benefits

Rewarding salary and bonuses

100% premium coverage benefits

Defined benefit pension plan

100% coverage of continuing education fees

Access to LinkedIn Learning

Flexible work-from-home options

Opportunities for advancement

Qualifications

• 3+ years in personal lines insurance with a focus on teamwork.
• RIBO license required or willingness to obtain.

Responsibilities

• Manage direct reports and lead performance management activities.
• Support efficient operations of the Broker Service department.

Skills

Team Leadership

Communication Skills

Time Management

Project Management

Collaboration

Education

RIBO License

Chartered Insurance Professional (CIP)

Experience in Personal Lines Insurance

Tools

Microsoft Office Suite

Carrier Portals

BMS

Job description

Broker Administration location_on Waterloo, ON

With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us.

At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. And that's why we mean it when we say we put our people at the centre of everything we do. Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service.

Job Description

What You’ll Do:

Reporting to the Manager, Broker Service, the core parts of your role will be to:

• Manage direct reports and lead performance management activities to ensure successful achievement of business objectives
• Communicate and execute service processes to support the organization’s strategic direction.
• Support the efficient and effective operations of the Broker Service department
• Lead the creation of high-performing teams by recruiting, selecting, and engaging employees by communicating job expectations and competencies necessary to be successful.
• Communicate strategies and objectives to provide employees with the resources to perform their job efficiently and effectively
• Manage contact center operational standards, customer service, policies, programs, and procedures

Qualifications

Let’s Talk About You:

This is the unique blend of skills and experience we would love to see in an ideal candidate:

• A RIBO license or willing to obtain.
• A minimum of three years’ experience in personal lines insurance.
• Experience coaching and leading others with focus on teamwork and collaboration
• Chartered Insurance Professional (CIP) designation
• Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders.
• Superior time management, project management and organizational skills to manage competing priorities.
• Intermediate knowledge of Microsoft Office Suite applications, carrier portals and BMS.

We also consider your potential.If you know you have what it takes to do the job, but your experience doesn’t exactly match the qualifications above, we encourage you to apply and provide us with more details about why you think you would be a great fit.

Additional Information

Some of the Perks We Offer:

We offer best-in-class pension and benefits, total reward programs and comprehensive mental wellness supports to set you up for every success in and outside of work. Here are just some of the reasons you’ll love working here:

• Rewarding salary and bonuses that truly value your dedication
• Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day
• Defined benefit pension plan for a financially confident retirement
• 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario)
• Access to a wealth of learning resources, including LinkedIn Learning for professional development
• Flexible work-from-home and hybrid options
• Unlock your potential with opportunities for advancement

Let’s work together! If you are interested in this opportunity, please apply online.

OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, we will endeavor to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities.

As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. Together, this includes fostering a diverse, equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique.

We are an equal opportunity employer and encourage applications from all qualified individuals. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.