Assistant-Manager, Airport Accreditations and Services

ACI World - Airports Council International; Montreal; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking an Assistant-Manager for Airport Accreditations and Services. This role involves overseeing accreditation programs, providing operational support, and collaborating on business development initiatives. The ideal candidate will have a strong background in project management and customer service, with proficiency in MS Office. You'll engage with airports and service providers, ensuring high-quality client support and operational efficiency. This position offers a hybrid work environment and a comprehensive benefits package, making it an exciting opportunity for those passionate about the aviation industry and looking to make a significant impact.

Benefits

Full benefits (health, vision, and dental)

RRSP company matching contributions

4 weeks of vacation per year

Paid personal/sick days (10 days every year)

Cell phone paid

Social events and recognition programs

Opus card discount

Casual dress

Training

Employee rewards and recognition program

Qualifications

• 3+ years experience as product coordinator or similar role.
• Proficiency in MS Office is essential for this position.

Responsibilities

• Manage accreditation programs and provide operational support.
• Coordinate with stakeholders for project implementation and service delivery.

Skills

MS Office Suite

Customer Service

Project Management

Written Communication

Time Management

Problem Solving

Bilingual (English and French)

Education

Post-secondary education

Tools

CRM

Job description

Assistant-Manager, Airport Accreditations and Services

Position: Assistant-Manager, Airport Accreditations and Services
Reports to: Manager, Accreditations

About The Role
The Assistant-Manager is mainly responsible for administration and the operational tasks of the accreditation programs and providing key support on advisory services. The candidate also supports the team in playing a role in the business development of the portfolio, working in consultation with the team by supporting the planning, coordination, and implementation of projects.

The AM also contributes and collaborates on ideas towards operational efficiency, product improvement, and new business opportunities; coordinate with ACI internal staff, ACI member airports, and external clients and service providers worldwide. Provide high quality client support, internally and externally.

Primary Responsibilities:

• Administration: Update and consolidate financial data, maintain performance dashboards and KPIs, create purchase orders and ensure timely vendor payments.
• Legal: Act as the single point of contact for AA&S for matters and ensure tracking of contract obligations and signatures.
• Operations: Process users’ registrations, coordinate and ensure service delivery both internally and through third parties, provide customer support when needed.
• Business support: Engage with participating airports, support the implementation of marketing activities, and contribute to the identification of business opportunities.
• Communication and Marketing: Coordinate announcements with the Marcom team and execute tasks from the implementation of the marketing plan.
• Client Relations Management: Liaise with customers and service providers by providing technical support and any required information. Monitor and answer requests through the Global Assessments & Accreditations email account.
• Budget and Invoice Management: Update the budget of each product and service in the portfolio, as well as track expenditures and transactions. Issue and manage invoices to the client(s) as needed.
• Database and Platform Management: Oversee the maintenance and upkeep of the department database in the CRM, conduct analysis, as well as other IT platforms used for all products and services.
• Project Coordination: Coordinate with relevant stakeholders on new projects, implementation of new IT platforms, migration, and other activities aiming at enhancing the department's growth and development.
• Advisory Services Support: Supports the management and preparation of RFP applications and submissions, oversee procurement portal activities, including ensuring registrations are current, maintain updated passwords for procurement portals, and identifying new opportunities.
• Other duties as assigned.

Supervisory Responsibilities: No

Working Relationships
Internal: Reports to Manager, Accreditations and works with other Airport Assessments and Services staff, ACI Regional and World staff as required.
External: Liaise with members, service providers, staff from external organizations, and other agencies as required.

Requirements
Education and experience

• At least three years’ demonstrated experience as product coordinator or similar position
• Post-secondary education or higher
• Experience with communications at various levels within the organization
• Experience in project management is desirable.
• Previous experience in the aviation industry or international organizations is a plus.

Skills And Abilities

• Proficiency in MS Office and suite software (MS Excel, MS Word, MS PowerPoint) is essential.
• Excellent written (document-writing, proofreading) and spoken English skills are required.
• French working knowledge and other languages is desirable.
• Ability to work in a service-oriented culture and deliver excellent customer service (verbal and written communication) skills are a must.
• Excellent time-management, organizational and problem-solving skills.
• Detail and result-oriented, efficient, proactive, and resourceful.
• Capability to work in an international environment.
• Collegial, tactful, diplomatic, and discreet in all dealings.

Team Values

• Integrity
• Member Focus
• Professionalism
• Teamwork

What We Offer

• Hybrid work
• Full benefits (health, vision and dental), including telemedicine
• RRSP company matching contributions
• 4 weeks of vacation per year
• Paid personal/sick days and mental health days (10 days every year)
• Cell phone paid
• Social events and recognition programs
• Opus card discount
• Casual dress
• Training
• Employee rewards and recognition program
• Tedy Wellness Spending Account

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Strategy/Planning and Information Technology

Industries

• Airlines and Aviation