Assistant-Manager, Airport Accreditations and Services

Position: Assistant-Manager, Airport Accreditations and Services

Reports to: Manager, Accreditations

About The Role

The Assistant-Manager is mainly responsible for administration and the operational tasks of the accreditation programs and providing key support on advisory services. The candidate also supports the team in playing a role in the business development of the portfolio, working in consultation with the team by supporting the planning, coordination, and implementation of projects.

The AM also contributes and collaborates on ideas towards operational efficiency, products’ improvement, and new business opportunities; coordinates with ACI internal staff, ACI member airports, and external clients and service providers worldwide.

Provide high-quality client support, internally and externally.

About Our Accreditation Programs

ACI provides accreditation programs created to support member airports worldwide in various topics of interest. Developed with the support of internal and/or external subject matter experts, our accreditations encourage continuous improvement in the industry and support airports to close potential gaps and achieve excellence in the most cost-effective and efficient way.

Primary Responsibilities:

• Administration: Update and consolidate financial data, maintain performance dashboards and KPIs, create purchase orders, and ensure timely vendor payments.
• Legal: Act as the single point of contact for AA&S for matters and ensure tracking of contract obligations and signatures.
• Operations: Process users’ registrations, coordinate and ensure service delivery both internally and through third parties, provide customer support when needed.
• Business support: Engage with participating airports, support the implementation of marketing activities, and contribute to the identification of business opportunities.
• Communication and Marketing: Coordinate announcements with the Marcom team and execute tasks from the implementation of the marketing plan.
• Client Relations Management: Liaise with customers and service providers by providing technical support and any required information. Monitor and answer requests through the Global Assessments & Accreditations email account.
• Budget and Invoice Management: Update the budget of each product and service in the portfolio, track expenditures and transactions, and issue/manage invoices to clients as needed.
• Database and Platform Management: Oversee the maintenance and upkeep of the department database in the CRM, conduct analysis, and manage other IT platforms used for all products and services.
• Project Coordination: Coordinate with relevant stakeholders on new projects, implementation of new IT platforms, migration, and other activities aiming at enhancing the department's growth and development.
• Advisory Services Support: Support the management and preparation of RFP applications and submissions, oversee procurement portal activities, including ensuring registrations are current, maintaining updated passwords for procurement portals, and identifying new opportunities.
• Other duties as assigned.

Supervisory Responsibilities:

No

Working Relationships

Internal: Reports to Manager, Accreditations and works with other Airport Assessments and Services staff, ACI Regional and World staff as required.

External: Liaise with members, service providers, staff from external organizations, and other agencies as required.

Requirements

Education and Experience

• At least three years’ demonstrated experience as a product coordinator or similar position.
• Post-secondary education or higher.
• Experience with communications at various levels within the organization.
• Experience in project management is desirable.
• Previous experience in the aviation industry or international organizations is a plus.

Skills And Abilities

• Proficiency in MS Office suite software (MS Excel, MS Word, MS PowerPoint) is essential.
• Excellent written (document-writing, proofreading) and spoken English skills are required.
• French working knowledge and other languages is desirable.
• Ability to work in a service-oriented culture and deliver excellent customer service (verbal and written communication) skills are a must.
• Excellent time-management, organizational, and problem-solving skills.
• Detail and result-oriented, efficient, proactive, and resourceful.
• Capability to work in an international environment.
• Collegial, tactful, diplomatic, and discreet in all dealings.

Team Values

• Integrity
• Member Focus
• Professionalism
• Teamwork

What We Offer

• Hybrid work
• Full benefits (health, vision, and dental), including telemedicine
• RRSP company matching contributions
• 4 weeks of vacation per year
• Paid personal/sick days and mental health days (10 days every year)
• Cell phone paid
• Social events and recognition programs
• Opus card discount
• Casual dress
• Training
• Employee rewards and recognition program
• Tedy Wellness Spending Account