Assistant Manager

Accor Hotels; Victoria; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading hotel seeks an Assistant Manager to supervise the Front Desk operations in a fast-paced environment. The ideal candidate will thrive in customer service, lead a team, and ensure high standards of guest experience while living on-site. Accommodation and utilities are included for the role.

Benefits

Employee benefit card for discounted rates

Learning programs through the Academy

Encouraging creativity and self-expression

Qualifications

• Experience in an Assistant Manager role or similar role.
• Excellent customer service skills.
• Strong analytical and problem-solving skills.
• Operational leadership with a business mindset.

Responsibilities

• Supervise daily operations of the Front Desk.
• Oversee guest arrivals and departures.
• Manage staff tasks to ensure quality service.
• Handle guests' needs and complaints efficiently.

Skills

Customer service

Analytical skills

Problem-solving

Operational leadership

Education

Experience in an Assistant Manager role

Tools

Opera PMS/Opera Cloud

Job description

Company Description

Ibis budget Campbelltown is looking for a natural born leader to assist the General Manager with the everyday running of the hotel operation. The ideal candidate for the role is someone who thrives in a fast-paced environment, is not afraid to be hands-on, ambitious, motivated, and has had previous experience in a Front Desk or management role.

Conveniently located near the Hume Highway, less than an hour from Sydney CBD, our 72-room property offers easy access to Sydney’s West, the Southern Highlands, and major transport links including Leumeah train station.

Job Description

Responsible for the supervision of the smooth and efficient daily operation of the Front Desk and ensures that all hotel guests and visitors receive an optimum level of service and care at all times.

This is a hands-on role, highly customer focused, and requires an individual who can lead by example in meeting and maintaining our team brand standards. In addition, you will:

• Oversee all guest arrivals and departures, ensuring room allocations and check in/out processes adhere to agreed procedures and standards.
• Manage and supervisetasks of staff to ensure that highest quality service is delivered and department standards are met.
• Review and implement Procedures
• Communicate with Hotel Manager on all matters regarding guest services & hotel operations.
• Supervise shift handover procedures.
• Coordinate and communicate with other hotel departments as required regarding general administration and operations issues.
• Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently.

Please note this role requires you to live on site 4-5 nights on call with accommodation and utilities included.

Qualifications

• Experience in an Assistant Manager role or similar role.
• Excellent customer service skills and enjoy creating memorable moments for guests
• Able to thrive in a dynamic and fast paced environment
• Strong analytical and problem-solving skills
• Strong operational leadership with a business mindset
• Experience in Opera PMS/Opera Cloud desirable

Additional Information

What is in it for you:

• ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation andFood & Beverage,
• Learning programs through our “Learn your Way” Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)
• Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.