Assistant Manager

Circle Wellness; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player in wellness is seeking a dedicated Assistant Manager to oversee daily operations. In this full-time role, you'll ensure exceptional guest experiences and seamless booking processes while leading a motivated team. Your passion for wellness and strong customer service skills will help create transformative experiences for guests. If you're ready to make a positive impact in a vibrant spa environment, this opportunity is perfect for you!

Qualifications

• 1-2 years of supervisory or shift lead experience required.
• Strong customer service orientation and problem-solving skills.

Responsibilities

• Supervise daily operations and support Hosts and Cleaners.
• Manage guest scheduling and ensure high-quality experiences.

Skills

Customer Service

Supervisory Skills

Communication Skills

Problem-Solving Skills

Attention to Detail

Job description

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Direct message the job poster from Circle Wellness

Circle Wellness creates unparalleled wellness experiences that inspire guests to unplug from the outside world and better connect with themselves. We encourage our team and guests to discover new ways to live healthier lives and enable them to make positive changes for themselves and their communities. We strive to facilitate the most transformative therapeutic experiences in the world.

In this role, you will be responsible for supervising the day-to-day operations at Circle Wellness, supporting the Hosts and Cleaners with daily tasks, and ensuring high-quality guest experiences, professional communication, seamless booking/check-in, and cleanliness.

Specific Responsibilities

• Open and close the spa daily
• Monitor systems during spa sessions and make adjustments as needed
• Ensure flawless daily operations with a motivated team
• Manage guest scheduling, cancellations, waitlist, and rescheduling
• Coordinate guest communication with customer service for concerns
• Ensure seamless booking and check-in processes
• Maintain cleanliness in Circuits and reception areas, adhering to health and safety standards
• Drive retail sales and ensure displays are on-brand
• Report maintenance issues to the General Manager
• Support the General Manager with additional tasks

The Assistant Manager reports to the General Manager and oversees daily operations at Circle Wellness Granville Island.

Qualifications

• Knowledge of wellness industry trends, products, and practices
• 1-2 years of supervisory or shift lead experience
• Strong customer service orientation
• Accountable, available outside standard hours, and dedicated to team and guest care
• Passion for wellness and delivering exceptional experiences
• Excellent communication and problem-solving skills
• Attention to detail for effective spa operations
• Must reside in Vancouver and be available outside of standard hours
• Compensation: $28.50/hr
• Full-time position, 32-40 hours/week
• Reports to: General Manager

Schedule

• 8-hour shifts, including evening and night shifts

Experience

• Supervisory experience preferred (1 year)

Seniority level

• Mid-Senior level

Employment type

• Full-time

Industries

• Health, Wellness & Fitness

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