Assistant Manager

Staples Canada; Truro; On-site; CAD 50,000 - 65,000; Full time

Job summary

A leading company in the retail sector is seeking an Assistant Manager to enhance operational excellence and sales performance. The role focuses on customer experience, team development, and operational management, requiring solid experience in retail management. Candidates with strong leadership and communication skills will thrive in a fast-paced environment.

Benefits

Health and Dental benefits

RRSP / DPSP

PTO and Personal Days

Performance bonuses

Qualifications

• 2-3 years of retail management experience.
• Experience in leading and coaching teams.
• Ability to operate in a fast-paced environment.

Responsibilities

• Lead the team to provide exceptional customer service.
• Drive sales and manage performance appraisals.
• Ensure compliance with policies and procedures.

Skills

Communication

Leadership

Team Development

Sales Focused

Customer Service

Job description

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Some of what you will do

As an Assistant Manager, you will enable operational and sales excellence, ensuring that both our customers and associates have exceptional experiences. You will break down barriers and actively seek meaningful partnerships, using curiosity and a solutions mindset to build relationships and drive business growth.

Additionally, you will create an environment focused on high performance, results, and a customer-first mentality through leading by example and effective coaching. Your responsibilities will include hiring, onboarding, training, and developing our team with a focus on empowerment and growth.

Specifically, you will

• Customer Experience : Lead and coach the team to provide exceptional customer service. Engage with customers, offer tailored products and services, and handle escalated customer situations. Provide leadership and guidance to ensure our customer experience is seamless and focused on longer term partnerships, especially with our business customers.
• Sales Leadership : Drive an inspired and recognition approach through your team to enable strong sales-focused partnerships with our customers. Create an environment through your leadership in which all our Sales Associates can be their best for our customers. Utilize sales and metrics reports to create action plans and achieve business results.
• Team Development : Attract, train, develop, and engage associates. Provide clear and regular coaching and feedback to enable continuous improvement and career centered development is ongoing. Manage performance appraisals and career action plans.
• Operational Excellence : Ensure compliance with Health & Safety, Asset Protection, Privacy, Policies, and Procedures. Manage inventory, merchandising, and brand standards.
• Communication : Maintain daily communication with the team. Ensure consistency and execution of all sales and customer engagement tools.

Some of what you need

• 2-3 years of retail management experience, with direct accountability for achieving sales and service targets.
• Experience in leading, coaching, developing talent, and managing teams with a customer and sales-focused approach.
• Excellent communication and interpersonal skills; people are inspired by your communication skills.
• Ability to operate in a fast-paced environment with strong prioritization, organization, and multi-tasking skills.

Some of what you will get

• Health and Dental benefits
• RRSP / DPSP
• PTO and Personal Days
• Performance bonuses
• And more...

WorkLearnGrow2

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Other

Retail

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Assistant Manager • Truro, Town of Truro, Canada