Assistant Manager

L’Equipeur; Sherbrooke; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading retail company is seeking a dynamic leader to oversee operations and team development in Sherbrooke. The role involves enhancing customer experience, managing inventory, and fostering a positive work environment. Candidates should have 3-5 years of retail experience and a proven track record in coaching and mentoring teams.

Qualifications

• 3-5 years of retail experience required.
• Proven ability to coach, mentor, and develop teams.
• Exceptional communication and organizational skills.

Responsibilities

• Provide leadership and coaching to the team.
• Manage store operations and inventory accuracy.
• Deliver performance metrics and process improvements.

Skills

Coaching

Communication

Organizational skills

Team development

Leadership

Job description

The provided job description covers key responsibilities and requirements but can be improved for clarity, structure, and formatting. Here's a refined version:

Leadership Responsibilities

• Provide leadership to the team, coaching and following up to ensure service model standards are met for each customer.
• Lead the B2B Mark’s Commercial Business function, including order entry and management, coaching the team to ensure accurate and timely order processing and delivery.
• Deliver an exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.
• Support customer experience through timely inventory processing and movement to the sales floor.

Operations

• Implement, communicate, and ensure compliance with all operating procedures, processes, and policies.
• Deliver performance metrics, process improvements, and Lean techniques.
• Lead store inventory movement teams and support inventory accuracy.
• Manage scheduling and follow-up on shipping/receiving, eCommerce fulfillment, cash management, and operations systems & compliance.
• Assist in the preparation and execution of annual inventories.
• Ensure compliance with all corporate LP, Cash & Audit, and OH&S policies and procedures.
• Contribute to achieving annual shrink targets through team education, LP and audit standards enforcement, and inventory controls.
• Take responsibility for store operations, including in the absence of the Store Manager.

Training

• Coach and develop the store team through setting expectations, communication, coaching, feedback, and ongoing support.
• Create and communicate daily operational plans.
• Support the Store General Manager in coaching team members to improve performance gaps.
• Conduct effective shift meetings and coaching sessions.
• Ensure team completes required training within specified timeframes.
• Facilitate and lead team meetings as necessary.
• Hold team accountable for completing Triangle Learning Academy training on time.
• Maintain a positive work environment for staff.

Leadership

• Motivate the team through recognition programs, contests, customer compliments, etc.
• Maintain performance management standards, including feedback, coaching, and progressive discipline when necessary.
• Promote and sustain a positive, motivating work environment.
• Mentor teams and foster continuous growth, embodying Mark’s Leadership Brand.

Qualifications

• Proven ability to coach, mentor, and develop teams through setting expectations, communication, and ongoing support.
• Ability to build and manage daily plans for the department and store.
• Exceptional communication and organizational skills.
• Superior training and mentoring abilities.
• 3-5 years of retail experience required.
• High energy, enthusiasm, and a drive to succeed.