Assistant Manager

East Coast Credit Union Ltd.; Port Hood; On-site; CAD 68,000 - 80,000; Full time

Benefits offered by this job

Competitive compensation

Flexible Health and Dental Plan

Defined Contribution Pension Plan with

Job summary

East Coast Credit Union Ltd. in Port Hood, NS, invites applications for an Assistant Manager to lead the front-line team and ensure service excellence.

Reporting to the Branch Manager, you will drive branch growth, profitability, and member satisfaction through strong coaching and effective risk management. The role requires a bachelor’s degree in Business or Commerce, at least five years of relevant experience including 2–3 years supervisory, and one year of lending experience.

Qualifications

• Bachelor's degree in Business or Commerce is required.
• Five years’ relevant experience, including 2–3 years supervisory experience in a financial institution; or equivalent.
• Minimum of one year lending experience.

Responsibilities

• Lead and coach front-line staff to deliver optimal member service.
• Engage in financial conversations, prepare loan packages, and negotiate loan terms.
• Manage attendance, schedules, and ensure sufficient staff coverage for service levels.
• Balance cash, cheques, and ATM/CDU/RCU transactions; oversee reporting and accuracy.
• Implement and monitor branch security, controls, and risk management practices.
• Resolve complex member issues and escalate when needed.
• Open new accounts and identify opportunities to grow lending and deposits.
• Support Branch Manager and participate in community initiatives and events.

Skills

Leadership

Coaching

Decision-making

Regulatory knowledge

Education

Bachelor's degree in Business or Commerce

Job description

East Coast Credit Union
Port Hood, NS B0E, CAN

Description

Port Hood/Mabou

Are you ready for a new career journey at Nova Scotia's largest credit union? Join our dedicated team at East Coast Credit Union, where commitment to community, member satisfaction, and financial excellence are the foundation of everything we do.

East Coast Credit Union is a community-driven financial institution committed to a better banking model. A credit union is like a bank in many ways, but with cooperative ownership and special focus on people, not profits. We redefine the definition of local and bring Nova Scotians from many regions together with honest lending, savings, and investment products. Be part of an organization committed to fostering growth and empowering individuals on our team and in our East Coast community.

East Coast Credit Union is seeking an Assistant Manager to join our team! This position is in the beautiful Port Hood/Mabou area. Reporting to the Branch Manager, the Assistant Manager is responsible for managing the front-line team and ensuring that work is performed in accordance with established policies and procedures. The incumbent will lead and support direct reports through performance management to assist the Branch Manager in the delivery of branch growth, profitability, business development, member retention, and satisfaction.

We offer…

• Outstanding culture and opportunity to join an engaged and community-focused team.
• Competitive compensation to commensurate with experience ($67,795.23 –$79,759.41) and benefits with performance-based incentives.
• Generous benefit package including a Flexible Health and Dental Plan (paid 100% by employer) and up to 9% contribution with employer match in the Defined Contribution Pension Plan.
• Tuition reimbursement, training, and personal development.
• Additional employee perks include but not limited to annual wellness credit; reduced rates on employee loans/mortgages and paid volunteer time.

You would…

• Coordinate & manage the activities of the front-line staff in the delivery of optimal member service through ongoing coaching; team meetings; training and monitoring performance objectives.
• Engage in meaningful financial conversations with members, offering advice and guidance to help them make informed decisions. Compile loan packages and negotiate loan structures with applicants, including rates, terms, repayment options, and other credit terms.
• Oversee and monitor attendance; develop schedules and ensure a complement of front-line staff are always available to provide an optimal level of service to members.
• Ensure all counter transactions (cash, cheques, other forms of funds) and ATM/CDU/RCU machines are balanced, reconciled, encoded, and appropriate clearing deposits are made to Atlantic Central. Assist with complex transactions and member issues. Oversee Daily Transactions reports are checked for accuracy.
• Ensure the implementation and monitoring of Credit Union’s security & operational controls.
• Oversee risk management practices to include management of front-line staff difference losses and front-line staff errors. Assist front line staff in locating and reconciling posting errors on member accounts and verify accuracy of transactions.
• Resolve complex problems and member complaints referred by front line staff and, as required, escape to the Branch Manager or appropriate department for resolution, where appropriate.
• Compile loan package and negotiate loan structure with applicants, including rates, terms repayment options, and other credit terms.
• Open new accounts as necessary, analyze potential opportunities while increasing the credit union's lending/deposit portfolio and use of products. Provide financial advice to borrowers on the benefits of utilizing other credit union services.
• Support the Branch Manager in daily branch operations and conduct team meetings. Support community initiatives through volunteering and attending events and activities on behalf of the Credit Union.
• Completes other duties and projects as assigned.
• A bachelor’s degree in Business or Commerce.
• A minimum of five years’ relevant experience, including 2 to 3 years supervisory experience in a financial institution; or equivalent combination of training and experience in credit management.
• A minimum of one year of lending experience.

You are…

• A strong leader with the ability to coach, delegate and foster a team environment.
• Knowledgeable in products and services as well as policies and regulatory environment.
• Confident with decision-making and facilitation skills.

Applications will be accepted until September 14 th 2026.

Please note that all offers of employment are conditional upon the acceptance of an Individual Fidelity Bond Application which includes a criminal check and a credit check.

Don’t meet every single requirement? At East Coast Credit Union, we believe everyone has potential. If you are excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this role or other opportunities we may have.

We wish to thank applicants in advance; only candidates selected for an interview will be contacted.

At East Coast Credit Union, we are passionate about creating a diverse, equitable, and inclusive workplace and believe a diversity of perspectives, experiences and backgrounds benefit our employees, our members, and our communities.

East Coast Credit Union is committed to providing access, equal opportunity, and accommodation for individuals with disabilities. To request accommodation, please contact Human Resources by email at [e-mail] or by phone at 902.464.7107