Assistant Manager

Foot Locker, Inc.; Montreal; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a passionate leader to enhance the in-store customer experience. This role involves coaching a dynamic team, ensuring exceptional service, and driving sales in a fast-paced retail environment. Your leadership will be pivotal in fostering a positive work culture while meeting operational and merchandising goals. If you thrive in a vibrant atmosphere and have a knack for motivating others, this opportunity is perfect for you to make a significant impact on customer satisfaction and team performance.

Qualifications

• At least 1 year of experience in a customer-facing sales setting.
• Strong cognitive and mathematical skills for decision making.

Responsibilities

• Coaching and motivating the team to drive sales and customer service.
• Ensuring high levels of customer satisfaction and product knowledge.

Skills

Leadership

Customer Service

Sales

Problem Analysis

Decision Making

Job description

Overview

You can’t think of anywhere else you’d rather be. You enjoy coaching and teaching your team to continually improve how they deliver a great in-store Customer Experience, and you’re now ready to start leading the team with all aspects of the Customer Experience, including: store operations, training, employee management, visual merchandising, and asset protection. In the absence of the Store Manager, you will assume all managerial duties. Your performance will be measured by your ability to drive sales and maximize profit goals for a specific store.

Responsibilities

• Coaching, and motivating your team to drive sales that deliver exceptional customer service
• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Delivering sales, customer experience, merchandising, visual, and operational expectations
• Act as a partner between customers, sales associates and store leadership
• Ability to learn and share expertise of products and trends to fit customer’s needs
• Maintains an awareness of all product knowledge, and current or upcoming product / trends
• Contributes to a positive and inclusive work environment

Qualifications

• Demonstrated leadership ability with at least 1 year of experience in a customer-facing sales setting
• Confident and comfortable engaging customersto deliver an elevated experience
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
• Is resourceful and versatile in responding to changing demands and opportunities in a rapidly changing omni-channel retail environment
• Initiates completion of tasks or activities without necessary supervision
• Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis
• High level of ethics, values, integrity, and trust
• Flexible availability – including nights, weekends, and holidays