Assistant Manager

Ardene; Laval (administrative region); On-site; CAD 55,000 - 65,000; Full time

Job summary

Ardene in Laval, QC is seeking an Assistant Store Manager to support daily operations and coach the team to deliver a welcoming customer experience. This on-site, full-time role focuses on staff scheduling, floor coverage, and upholding Ardene’s standards throughout the store.

You will help manage inventory, ensure policy compliance, and foster a positive, inclusive work environment while aligning with Ardene’s values and goals.

Qualifications

• Leadership and people management skills including team coaching and performance support.
• Customer service and retail sales skills to build rapport and support a positive shopping experience.
• Operational skills related to inventory handling, cash management, and adherence to store policies.
• Organizational and time management skills to prioritize tasks, manage schedules, and meet store objectives.
• Strong communication skills, both verbal and written, to collaborate with diverse team members.
• Experience in fashion or retail environments, preferably in a supervisory or key holder role.
• Ability to work flexible hours, including evenings, weekends, and holidays, based on business needs.
• Commitment to inclusivity, sustainability, and customer-centric Ardene values.

Responsibilities

• Train and coach team members to deliver engaging customer experiences.
• Assist in staff scheduling and floor coverage to ensure store performance.
• Support performance feedback and coaching for team members.
• Assist with inventory processes and adherence to policies and procedures.
• Model Ardene’s brand values and maintain a safe, inclusive work environment.

Skills

Leadership

Customer service

Inventory management

Scheduling

Communication

Job description

Company Description

Ardene is a Montreal-born fashion retailer that started in 1982 as an accessories and jewelry brand and has grown into a leading North American destination for affordable head-to-toe apparel, footwear, and accessories. The company now serves a broad customer base, including young women and a recently launched men’s collection, with styles designed to be accessible and welcoming to all. Ardene is committed to creating a warm, inclusive shopping experience while prioritizing customer service, sustainable practices, and diversity. As the company continues to evolve in a new era of retail, team members have opportunities to grow their careers in a dynamic, fashion-forward environment.

Role Description

The Assistant Manager is a full-time, on-site role based in Laval, QC. This role supports the Store Manager in overseeing daily store operations, including staff scheduling, floor coverage, and ensuring store standards are maintained. The Assistant Manager helps lead, coach, and motivate the team to deliver an engaging customer experience, achieve sales goals, and uphold visual merchandising guidelines. Responsibilities include training team members, supporting performance feedback, managing inventory processes, and ensuring compliance with company policies and procedures. The role also contributes to maintaining a safe, inclusive, and positive work environment while modeling Ardene’s brand values in all customer and team interactions.

Qualifications

• Leadership and people management skills, including team coaching, delegation, and performance support.
• Customer service and retail sales skills, with the ability to build rapport, handle inquiries, and support a positive shopping experience.
• Operational skills related to inventory handling, cash management, and adherence to store policies and procedures.
• Organizational and time management skills to prioritize tasks, manage schedules, and meet store objectives.
• Strong communication skills, both verbal and written, and the ability to collaborate effectively with diverse team members.
• Experience in fashion or retail environments, preferably in a supervisory or key holder role.
• Ability to work flexible hours, including evenings, weekends, and holidays, based on business needs.
• Commitment to inclusivity, sustainability, and a customer-centric mindset that aligns with Ardene’s values.