Assistant Manager

Desjardins Group; Gatineau; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking an Assistant Manager to lead a dynamic team focused on delivering exceptional service to clients and members. In this pivotal role, you will drive strategic initiatives, manage performance, and foster talent development within your department. Your expertise in building strong business relationships and implementing effective action plans will ensure the success of your team. This position offers a competitive salary, flexible vacation, and a comprehensive benefits package, making it an attractive opportunity for those passionate about leadership and community engagement.

Benefits

Competitive salary and annual bonus

Four weeks of flexible vacation

Defined benefit pension plan

Group insurance including telemedicine

Reimbursement for health and wellness expenses

Qualifications

• Minimum six years of relevant experience in management or a related field.
• Strong knowledge of French is required for this role.

Responsibilities

• Lead the department to meet strategic priorities and enhance member/client experience.
• Develop and implement business plans to achieve operational goals.

Skills

Decision Quality

Talent Development

Results Drive

Engagement

Work Processes

Education

Bachelor's degree in a related field

Job description

As an Assistant Manager, you support Desjardins’s strategic priorities by leading your department, leveraging the full market potential, and fulfilling the needs and expectations of members and clients. You are responsible for the strategic and operational management of a team engaged in specialized activities. Your role involves building and maintaining long-term business relationships with clients and members within your line of business.

You will develop and monitor a business plan that addresses priorities, challenges, and objectives. Ensuring unit performance, sound risk management, and adherence to standards is key. You will follow up on results and use your decision-making skills and results-driven approach to manage your department’s employees and performance effectively.

You oversee employee skills development and ensure high-quality service delivery, making talent development essential. You will serve as a coach, providing advisory services and specific recommendations. The work requires extensive knowledge of the organization and your line of business, and more specifically, you will be required to:

1. Support your supervisor by helping develop business strategies aligned with Desjardins’s strategic priorities and the unit’s challenges.

2. Ensure service quality and manage the member/client experience.

3. Implement and monitor action plans to achieve targeted results.

4. Establish management and communication practices that promote talent acquisition, team synergy, and change management, in line with Desjardins’s values. Lead, coach, and motivate your team to develop skills, enhance engagement, and empower employees.

5. Develop and implement a competitive, profitable service offering that incorporates partnerships to provide an exceptional member/client experience.

6. Ensure process efficiency and continuous improvement to boost profitability.

7. Promote the Desjardins brand and strengthen the organization’s community roots.

8. Uphold Desjardins’s cooperative values.

What we offer*

• Competitive salary and annual bonus

• Four weeks of flexible vacation starting in the first year

• Defined benefit pension plan providing predictable, stable income throughout retirement

• Group insurance including telemedicine

• Reimbursement for health and wellness expenses and telework equipment

*Benefits are subject to eligibility criteria.

What you bring to the table

• Bachelor's degree in a related field

• At least six years of relevant experience

• Other combinations of qualifications and experience may be considered

• Knowledge of French is required

Key competencies include Decision Quality, Talent Development, Results Drive, Engagement, and Work Processes.

#LI-Hybrid

Trade Union (If applicable)

At Desjardins, we believe in equity, diversity, and inclusion. We are committed to welcoming, respecting, and valuing individuals for who they are, learning from differences, embracing uniqueness, and fostering a positive workplace for all. We have zero tolerance for discrimination of any kind and strive for our teams to reflect the diversity of the members, clients, and communities we serve.

If accommodations are needed to make the recruitment process or the job more accessible, please let us know. We can provide support at any stage of the process. Just ask!

Job Family

Management (FG)

Unposting Date

2025-05-23