Assistant Manager

CHAMPS SPORTS; Coquitlam; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading sporting goods retailer is looking for a store team leader to inspire and manage a team focused on delivering exceptional customer service. This role involves coaching sales associates, maintaining product knowledge, and ensuring an inclusive work environment. The ideal candidate will possess strong leadership skills, be customer-focused, and be adaptable to a dynamic retail environment.

Benefits

30-50% Employee Discount

Paid Time Off

Life, Medical and Dental Coverage

Defined Contribution Plan

Stock Purchase Plan

Development and Advancement Opportunities

Qualifications

• At least 1 year of customer-facing sales experience.
• Leadership ability demonstrated in a retail setting.
• Resourceful and able to respond to changing demands.

Responsibilities

• Coaching and motivating the team to achieve sales goals.
• Ensuring high customer satisfaction through product knowledge.
• Driving operational expectations and maintaining visual standards.

Skills

Customer Service

Sales

Leadership

Problem Analysis

Decision Making

Job description

Overview

Are you a game changer? Can you assist in leading your store team to provide extreme customer service including selling, employee management, customer relations, stock, visual merchandising, asset protection, and training? Additionally, in the absence of your store manager, you would assume all managerial duties.

Come for the opportunity….Stay for the career

Responsibilities

• Coaching, and motivating your team to drive sales that deliver exceptional customer service
• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Delivering sales, customer experience, merchandising, visual, and operational expectations
• Act as a partner between customers, sales associates and store leadership
• Ability to learn and share expertise of products and trends to fit customer’s needs
• Maintains an awareness of all product knowledge, and current or upcoming product / trends
• Contributes to a positive and inclusive work environment

Qualifications

• Demonstrated leadership ability with at least 1 year of experience in a customer-facing sales setting
• Confident and comfortable engaging customers to deliver an elevated experience
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
• Is resourceful and versatile in responding to changing demands and opportunities in a rapidly changing omni-channel retail environment
• Initiates completion of tasks or activities without necessary supervision
• Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis
• High level of ethics, values, integrity, and trust
• Flexible availability – including nights, weekends, and holidays

Benefits

• Rate of Pay: $22.90 / hour
• 30-50% Employee Discount
• Paid Time Off
• Life, Medical and Dental Coverage
• Defined Contribution Plan
• Stock Purchase Plan
• Development and Advancement Opportunities