Assistant Maintenance Technician

FirstService Residential Canada; Edmonton; On-site; CAD 42,000 - 56,000; Full time

Job summary

FirstService Residential Canada is seeking an Assistant Maintenance Technician to support daily operations and keep common areas, amenities, and loading docks in top condition. You will work with Building Operators, Concierge and Community Management to ensure residents receive reliable service.

Responsibilities include elevator monitoring during moves, preventive-maintenance support, basic repairs, and coordination of moves and inspections. Strong customer service and teamwork are essential.

Qualifications

• High school diploma or equivalent.
• Two years of general maintenance experience preferred.
• Basic computer literacy is required.
• Customer service experience is an asset.

Responsibilities

• Complete elevator monitoring for moves and deliveries.
• Pad and prepare elevators and loading dock areas for moves.
• Inspect amenity spaces before/after bookings and document issues.
• Perform basic maintenance such as painting and minor repairs.
• Help keep common areas clean and organized.
• Provide coverage for other maintenance duties as needed.

Skills

Customer service

English communication

Teamwork

Prioritization

Safety awareness

Education

High school diploma

Tools

Hand tools

Power tools

Job description

Job Responsibilities

The Assistant Maintenance Technician supports the daily operation, appearance, cleanliness and functionality of the maintenance department. Working closely with the Building Operators, Concierge, janitorial staff and Community Management Team, the position helps maintain common areas, amenities, loading dock operations and resident services to a high standard.

Description

The Assistant Maintenance Technician supports the daily operation, appearance, cleanliness and functionality of the maintenance department. Working closely with the Building Operators, Concierge, janitorial staff and Community Management Team, the position helps maintain common areas, amenities, loading dock operations and resident services to a high standard. The role performs preventive-maintenance support, garbage and recycling handling, move coordination, basic repairs, painting, inspections, elevator monitoring and contractor assistance while providing exceptional service to residents, guests and stakeholders.

Essential Duties And Responsibilities

Resident Services and Move Coordination:

• Complete elevator monitoring for resident move-ins, move-outs and scheduled deliveries.
• Pad and prepare elevators and loading dock areas for moves.
• Provide loading dock and move orientations and complete required condition checklists.
• Conduct and document pre- and post-move inspections.
• Coordinate access and elevator requirements with Concierge and Management.

Amenity and Common Area Operations

• Conduct inspections of amenity spaces before and after bookings and document condition and deficiencies.
• Report damage, safety concerns and potential bylaw issues promptly.
• Assist with approved room setups, furniture arrangements and seasonal tasks.
• Help maintain common and service areas in a clean, orderly and professional condition.

Garbage and Recycling Operations

• Complete garbage and recycling collection, disposal and related housekeeping in accordance with the site schedule.
• Move bins and maintain waste, recycling and compactor areas in a clean and safe condition.
• Monitor recycling contamination and report recurring issues or service concerns.

Maintenance Support

• Complete assigned work orders within approved scope and document completion.
• Perform basic maintenance such as painting, drywall patching, lightbulb replacement, minor door-hardware adjustments and general repairs within training and authorization.
• Assist with fan-coil activities, suite-access appointments and elevator monitoring.
• Support snow removal and exterior seasonal work as assigned.
• maintain assigned tools, equipment, supplies and report inventory needs.

Inspections and Contractor Assistance

• Conduct routine visual inspections of common areas, mechanical and service rooms, Parkade levels, loading dock, exterior areas and other assigned locations.
• Report leaks, hazards, unusual equipment conditions and deficiencies immediately.
• Meet contractors onsite, provide authorized access and communicate site orientation requirements.
• Escort or monitor vendors when required and report concerns to the Building Operator or Community Manager.

Safety, Documentation and Coverage

• Follow occupational health and safety, WHMIS, security and site procedures.
• Participate in emergency response within the role’s training and immediately elevate conditions outside approved scope.
• Maintain clear inspection, move, work-order and activity records in approved systems.
• Provide coverage for other maintenance support duties as scheduled.
• Perform miscellaneous janitorial tasks and other related duties as assigned

Key Success Measures

• Moves, deliveries and amenity inspections are completed professionally and accurately documented.
• Assigned work orders and routine tasks are completed safely, on time and to the expected standard.
• Waste, service and common areas remain clean, organized and presentable.
• Deficiencies and safety concerns are identified early and escalated promptly.
• Residents, contractors and colleagues receive courteous and responsive service.

Education And Experience

• High school diploma or equivalent.
• Two years of general maintenance experience in a residential, commercial, retail or hospitality environment is preferred.
• Customer service experience is an asset.
• Basic computer literacy is required.

Knowledge, Skills & Proficiencies

• Good verbal and written communication skills in English.
• Strong customer service, organization and time-management skills.
• Ability to prioritize assigned work and follow procedures, instructions and escalation requirements.
• Ability to work independently and collaboratively as part of a team.
• Basic knowledge and safe use of common hand and power tools.
• Sound judgment, attention to detail and a positive, adaptable approach.
• Willingness to work mornings, evenings, weekends, holidays, overtime and emergency coverage as operationally required.
• WHMIS certification is required or must be obtained; Standard First Aid/CPR is an asset.

Physical Requirements And Working Environment

• Ability to lift and move objects up to 50 pounds, with reasonable accommodation where applicable.
• Frequent walking, standing, stair use, bending, crouching and reaching.
• Ability to work indoors and outdoors in varying weather conditions and access Parkade, loading dock and service areas.
• Regular use of a computer or mobile device for work orders, inspections and communication.
• Schedule flexibility is required based on moves, deliveries, site operations and emergency needs.

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Automated Employment Decision Tool (AEDT) Usage:

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed:

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations:

Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144:

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.