Assistant Lodge Manager, Valemount

CMH Heli-Skiing & Summer Adventures

Valemount

On-site

CAD 55,000 - 75,000

Full time

3 days ago

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Benefits offered by this job

Health and dental benefits

Group Savings Plan eligibility

Paid personal/sick days

CMH Ski Pass Program

IKON Pass Benefits

Pro deal affiliations with Brand Partn

Job summary

CMH Heli-Skiing & Summer Adventures is seeking an Assistant Lodge Manager to support the Lodge Manager at a remote BC lodge. You will supervise staff, handle daily hospitality operations, and ensure exceptional guest experiences in a mountain setting.

This role offers two weeks on, one week off, accommodation on shift, and opportunities to advance in a world-class heli-ski environment, with safety, teamwork, and guest satisfaction at the core.

Qualifications

Post-secondary education in hospitality, travel and tourism, or equivalent work experience.
Food Safe Certificate.
Occupational First Aid Level 1, or equivalent.
BC Serving-it-Right.
Minimum of 2 years of leadership experience in hospitality.
Experience in Point of Sale, preferred.

Responsibilities

Collaborate with management to achieve lodge goals and oversee hospitality and F&B tasks.
Coach and develop staff and provide clear direction.
Act as main host for guests and coordinate guest services.
Monitor inventory, schedule staff, and manage time entries.
Support safety policies and WorkSafe BC compliance.
Coordinate with Banff Office teams for guest support.

Skills

Leadership

Public speaking

Team management

Customer service

Education

Hospitality/Travel education or equivalent

Food Safe Certificate

Occupational First Aid Level 1

BC Serving-it-Right

Tools

POS system

Microsoft Office

Job description

Why join CMH?

We work hard, we play hard, and we have the best time doing it. Our mission is to guide our staff and guests through life-changing mountain experiences, and our vision is to be recognized as the world leader of guided mountain experiences - by our guests, our employees, our partners, and our communities. We're all drawn to CMH for different reasons, but we stay for the people-both employees and guests-who are brought together by a unique shared passion for skiing, riding, the mountain world, and life in general. CMH is where mountain magic happens!

Year Round

Why join CMH?

Things That Are Important To Us

Safety as a cornerstone.
Share our passion - every day.
Always act with integrity.
We work as a team.
Aim for best.
Balance our social, fiscal, and environmental responsibilities.

Things That Are Important To You

The opportunity to build lifelong friendships with staff and guests from around the world.
Working for a company that stands behind its mission, vision, and values.
An inclusive and rewarding company culture where employees are valued and supported.
Explore and work at a world-class mountain destination.
Enjoy meals created by culinary professionals that incorporate fresh, local ingredients.
Work with hospitality professionals that take pride in providing a high-end guest experience.
An opportunity to grow and learn in a work environment that promotes feedback and development.
Discounts with brand partners and on CMH merchandise.
Opportunities to heli-hike and heli-ski, as available.

CMH is honored to operate in the traditional territories of the Ktunaxa, Secwépemc, Syilx, Sinixt, Carrier (Dakelh), and Stoney Nakoda Nations.

Position Title: Assistant Lodge Manager, Remote Lodge

Company Name: CMH Heli-Skiing & Summer Adventures

Reports To: Lodge Manager

Location of Work: Remote lodge near Valemount, BC

Job Status: Full-time, Seasonal

FLSA Status: Exempt

Reports: <20 indirect reports

Number of Positions: 1

Date of Last Review: August 2026

Anticipated Start Date: Early September 2026

Posting Close Date: This posting will remain open until a suitable candidate is found. The earliest posting close date would be August 28, 2026.

Position Overview

The Assistant Lodge Manager provides direct support to the Lodge Manager in all duties related to the hospitality experience. The Assistant Lodge Manager will serve in the Lodge Manager role whenever the Lodge Manager is on scheduled time off. This position includes a variety of administrative tasks, daily problem solving, supervising a team of staff, and delivering exceptional guest experiences. The Assistant Lodge Manager will be great with people, build meaningful professional relationships, and inspire their team to create life-changing mountain experiences.

The Assistant Lodge Manager has a schedule of two weeks on and one week off and will have the ability to step into a variety of lodge roles, as needed. Accommodation is available while on shift, at no extra cost, for staff joining our team.

Essential Duties And Responsibilities

Collaborate with management team to help achieve the overall goals of the lodge including all administrative tasks associated with the hospitality and F&B programs.
Communicate with supervisors, office personnel, and area management staff throughout CMH in a cooperative and effective manner.
Provide direction, feedback, and ongoing coaching to develop and lead staff alongside the Lodge Manager.
Act as a main point of contact and host for guests.
Work with area management and Banff Office teams to support injured guests and follow-up on guest feedback.
Maintain a comprehensive understanding of each position at the lodge pertaining to hospitality.
Regularly assist with tracking lodge bar stock and inventory levels.
Create and manage the staff schedule and ensure the successful completion of weekly time entry using timekeeping software.
Support CMH policies as it pertains to Occupational Health and Safety requirements, WorkSafe BC, WHMIS, etc.
Work with the Area Management team to create a safe and enjoyable workplace for all employees.
Manage multiple projects and effectively prioritize tasks, responsibilities, and goals; use goals to guide actions and create detailed action plans.
Work with the other managers and leaders of CMH to build a culture that prioritizes safety, the best experience for employees and guests, recognizes our responsibility to communities and the mountain environment in which we are so privileged to operate, and achieves leading financial results.

All employees will support the implementation of CMH health and safety and sustainability initiatives and participate in training and help as required during emergency response situations.

Minimum Qualifications

Post-secondary education in hospitality, travel and tourism, or equivalent work experience.
Food Safe Certificate.
Occupational First Aid Level 1, or equivalent.
BC Serving-it-Right.
Minimum of 2 years of leadership experience in the hospitality industry, preferred.
Previous experience in entry-management, preferred.
Experience in Point of Sale, preferred.

Competencies, Knowledge, Skills, Abilities, And Other Qualities

Confident with public speaking and the facilitation of training sessions and workshops.
Strong sense of work ethic and accountability, with an ability to function well in a team environment and focus on team success.
A willingness to learn and develop skills with on-the-job management training.
A passion for providing high-end hospitality and service experiences.

All CMH employees will demonstrate integrity, discretion, and critical thinking, along with adaptability and effective problem-solving skills. A positive, collaborative working style is essential, with the ability to build meaningful relationships with key internal and external stakeholders. Strong organizational skills, attention to detail, and strategic planning abilities are crucial. The candidate must be able to communicate clearly, effectively, and in a timely manner, maintaining professionalism and confidentiality in all interactions. Proficiency in Microsoft Office and the ability to quickly learn other relevant software platforms are important, as is the ability to prioritize tasks in a fast-paced environment with fluctuating seasonal workloads and changing priorities. The role requires a trustworthy, goal-oriented, respectful, and self-directed individual who can navigate complex responsibilities. Additionally, the candidate must have the confidence to interact with all levels of the company, including those in remote locations within a hub-and-spoke model.

Working Conditions

Able to lift, carry, or otherwise move and position up to 20 pounds on a occasional basis.
Manual dexterity to operate a computer and other common office equipment on a regular basis.
This position requires you to work on evenings, weekends, and holidays based on the needs of the business.
Employees are required to find their own way to and from the lodge or helicopter staging area, which includes travel on logging roads.
Travel to and from the lodge or helicopter staging area will be reimbursed up to a specific amount each way, for a maximum of two roundtrips per month.
Travel is required from time-to-time throughout the year for company meetings and workshops.
CMH is committed to developing a rich culture, a diverse workforce, and a healthy work environment in which every employee is treated fairly and respected. Each employee will contribute to the company's success while also having the opportunity to achieve their full potential as individuals.

Other Duties As Assigned

This position description is an overview of the scope of responsibilities for the role described above. With the evolution of CMH, the responsibilities of this position may change, as may the details that are associated with many of the tasks. During these times of change, this position requires flexibility and willingness to accept new responsibilities and potentially transfer others.

Compensation

A competitive compensation package will be provided including an attractive base salary based on on skillset and experience, as well as potential opportunities to heli-hike and heli-ski, as available. Further details will be discussed in a personal interview.

Benefits And Perks