Assistant Housekeeping Manager: Lead & Train Guests

Hyatt Hotels Corporation; Osoyoos; On-site; CAD 45,000 - 65,000; Full time

Job summary

Hyatt Hotels Corporation is seeking an Assistant Housekeeping Manager for Spirit Ridge in Osoyoos, BC. The role reports to the Executive Housekeeper and leads a team to deliver guest room and public area cleanliness to Hyatt standards.

The ideal candidate brings 2+ years in hotel housekeeping, strong leadership, and excellent guest service capabilities. The position requires flexibility, weekend work, and eligibility to work in Canada.

Qualifications

• Minimum 2 years progressive experience in a hotel housekeeping department.
• Post secondary schooling in Hospitality is an asset.
• Proficiency in Microsoft Office programs and Internet systems.
• Experience training new colleagues in housekeeping.
• Self-starter with leadership ability and positive team fostering.
• Professional, organized with attention to detail.
• Strong interpersonal skills and guest service focus.
• Flexible to work evenings and weekends.
• Eligible to work in Canada.

Responsibilities

• Assist Executive Housekeeper in directing housekeeping activities and maintain guest room cleanliness to standard.
• Coordinate a team of attendants, supervisors, house persons, public spaces staff, and laundry attendants.
• Be a hands-on leader supporting laundry and housekeeping staff to meet guest standards.
• Inspect guest rooms and public spaces for cleanliness and safety compliance.
• Provide resources and coaching to staff addressing housekeeping issues.
• Assist in resolving guest complaints and ensuring guest needs are met.
• Support Front Office in handling emergencies during shifts.
• Train onboarding, scheduling, and labour management under direction of Executive Housekeeper.
• Maintain professionalism and guest service quality.
• Liaise with maintenance for upkeep of property and equipment.

Skills

Leadership

Interpersonal skills

Guest service

Attention to detail

Self-starter

Flexibility

Team management

Education

Hospitality education

Tools

Microsoft Office

Internet systems

Job description

Hyatt Hotels Corporation is seeking an Assistant Housekeeping Manager for Spirit Ridge in Osoyoos, BC. The role reports to the Executive Housekeeper and leads a team to deliver guest room and public area cleanliness to Hyatt standards.

The ideal candidate brings 2+ years in hotel housekeeping, strong leadership, and excellent guest service capabilities. The position requires flexibility, weekend work, and eligibility to work in Canada.