Assistant Guest Experience Manager

Natural Factors; West Kelowna; On-site; CAD 60,000 - 65,000; Full time

Job summary

An established industry player in the wine sector is seeking an Assistant Guest Experience Manager. This role is pivotal in ensuring operational excellence in guest service and team engagement at a renowned winery. You will lead a passionate team, harness technology to enhance guest experiences, and manage inventory effectively. This is a temporary 12-month contract that offers competitive compensation and a chance to be part of a vibrant culture that values innovation and collaboration. Join us in crafting unforgettable experiences and making a lasting impact in the wine industry.

Qualifications

• 5+ years of experience in team leadership and customer service.
• Proven abilities in CRM tools and MS Office.

Responsibilities

• Manage day-to-day operations of Guest Experience and inventory.
• Hire, train, and motivate a high-performance team.

Skills

Team Leadership

Customer Service

Sales

Communication Skills

Problem-Solving

Hospitality Experience

Education

Bachelor's Degree in Business

Bachelor's Degree in Hospitality

Tools

CRM Tools

MS Office

Job description

Over 40 years ago, we founded our family winery with an audacious dream – to redefine what’s possible for Canadian wine in the eyes of the world. With a deep commitment to the Okanagan region, and a relentless passion to produce wines that can stand alongside the best in the world, our wines are crafted with bold precision and an uncompromising respect for the diverse vineyards and micro-climates here.

Our culture is unapologetically fast paced, entrepreneurial, and results driven. Each teammember is a storyteller and makes an impact on a family-owned business thatis building a lasting legacy in the Canadian and International wine industry.Our people have relentless drive to always raise the bar, a genuineentrepreneurial spirit, a passion, and love for what we do, to all act like owners,and to constantly innovate. We act with a sense of urgency, do everythingpossible to always overdeliver for our customers, and treat each other withhumility and authenticity.

We love what we do. We’re all in. It’s how we have accomplished great things. Like our amazing products and our brand, we want to tell you the exciting story of our winery, its growth, and our people. We’re on an amazing adventure and we want you to help write the next chapter with us. We are building a lasting legacy in the wine industry, and we’ve only just begun.

The Assistant Guest Experience Manager, Mission Hill Family Estate is responsible for all facets of the Boutique and Tasting Room, ensuring operational excellence in guest service, employee engagement, inventory management, and retail merchandising. This is a temporary 12-month contract.

Accountabilities & Impact:

• Hire, train, motivate and develop a high-performance team in delivering exceptional guest experiences and driving topline results
• Use technology to support and implement experiences and strategies to maximize revenue, minimize expenses, and drive gains to the bottom line
• Manage day-to-day operations of Guest Experience, by creating and implementing organized team plans
• Manage inventory control and retail merchandise
• Promote and support retail activities and achievements of targets
• Maintain policies and procedures to ensure clear communication with the team
• Contribute to the planning of guest and member experiences

Skills & Experiences Needed:

• Bachelor’s degree in business, Hospitality, or related
• Software-skilled individual with proven abilities in CRM tools, MS Office, etc.
• 5+ years of experience in team leadership, customer service, sales, or similar
• Tasting room or hospitality experience is an asset
• Track record of proven results in luxury sales and customer service
• Excellent communication, both written and oral
• Collaborator, creative storyteller and problem-solver with an entrepreneurial spirit and innovative drive to achieve great results

Why Join Us?

Mark Anthony is committed to hiring, engaging, and growing qualified, talented, and motivated team members at every level of our organization. We offer competitive compensation that recognizes individual and company performance. The typical hiring range for this positionis $60,000 - $65,000 annually complemented by a bonus plan; the base pay is determined by market location and job-related knowledge, skills, experience, and education.

At Mark Anthony, we exist to Unearth the Extraordinary:

Our Purpose is not just a statement; it is a call to action that binds us together and ignites our passion for making a difference. It is the driving force behind why we do what we do every single day, connecting our global organization across all business units, roles, and locations. We are:

Best in Our Craft
We set the standard with a pursuit of excellence that can be found in everything from our products and processes to our plants and people.

Ambitiously Curious
We stay curious, dreaming big and navigating the unknown with an enduring belief in better.

Made With Humility
We bring humility, authenticity, fun, and support to every collaboration and celebrate wins as a team.

Daringly Disruptive
We disrupt the status quo, moving fast to seize opportunities and acting scrappy to stay ahead of industry giants.