Assistant General Manager

Campus Living Centres; Toronto; On-site; CAD 70,000 - 100,000; Full time

Job summary

Campus Living Centres is seeking an Assistant General Manager to lead administrative and managerial operations at a student housing property. Acting as the right hand to the General Manager, this role requires adept coordination, supervision, and strong leadership across staff and tasks to align with company objectives.

Effective communication, budgeting, leasing, and tenant relations will be essential as you oversee day-to-day activities, ensure safety, and maintain a welcoming living

Qualifications

• College diploma or university degree is required.
• Minimum of 2 years industry experience or equivalent management experience.
• Residential leasing agent or sales experience with strong organizational skills (2 years).
• Familiarity with property management software is preferred (Yardi, MRI, Entrata, Rent Cafe).

Responsibilities

• Cultivate and oversee tenant relationships and satisfaction.
• Coordinate daily operations and staff assignments under General Manager.
• Assist in budgeting, rent collection, move-ins/outs, and evictions as needed.
• Ensure compliance with health, safety and tenancy regulations.
• Collaborate with property management teams to deliver consistent service.
• Lead or participate in events to foster a welcoming resident community.

Skills

Verbal and written communication

People management

Multi-project handling

Willingness to learn

Education

College diploma or university degree

Tools

Yardi

MRI

Entrata

Rent Cafe

Job description

Career Opportunities with Campus Living Centres

A great place to work.

Careers At Campus Living Centres

Current job opportunities are posted here as they become available.

The Assistant General Manager plays a pivotal role in the administrative and managerial operations of a student housing property. Acting as the right hand to the General Manager, this position requires adept coordination, supervision, and strong leadership qualities. Effective communication, both verbal and written, is essential for success in this role. Responsibilities include delegating tasks, organizing projects, and aligning priorities with company objectives.

Essential Functions and Basic Duties

• Cultivate and nurture robust relationships with tenants, prioritizing their satisfaction and well-being.
• Proactively address tenant concerns or issues with prompt and effective solutions.
• Foster a welcoming and inclusive community atmosphere, organizing events to encourage resident interaction.
• Regularly gather feedback from tenants, ensuring their voices are heard and valued.
• Implement initiatives to enhance tenant experience and promote a positive living environment.
• Collaborate with property management teams to deliver consistent and personalized service.
• Act as a liaison between tenants and management, facilitating smooth communication and conflict resolution.
• Stay informed about local community events or resources beneficial to tenants.

Building Management

• Execute daily tasks assigned by the General Manager.
• Plan and delegate daily assignments efficiently.
• Support the General Manager in orchestrating daily property operations.
• Manage operational expenses within budget constraints.
• Supervise tenant move-ins, move-outs, and evictions.
• Coordinate financial activities such as rent collection with the Accounts Manager.
• Collaborate with the Service Manager to process work orders promptly.
• Assist in reporting and projects for corporate review.
• Direct and supervise staff, fostering open communication.
• Ensure residents' safety, well-being, and concerns are promptly addressed.
• Manage resident documentation including leases and deposits.
• Monitor team responses to communication channels to ensure excellent customer service.
• Handle information requests and documents promptly.

Marketing and Leasing

• Utilize expertise as a seasoned residential leasing agent or sales professional with strong organizational skills.
• Lease suites and renew expiring leases with specific targets in mind.
• Resolve customer service needs and meet goals collaboratively.
• Build excellent relationships with customers through effective communication.
• Follow up with prospective residents to ensure leads are not lost.
• Qualify customers over the phone or in-person to secure new residents.
• Ensure accurate completion of prospective resident applications.
• Stay informed on market conditions through competitor surveys.
• Manage and curate content for social media platforms.

Legal Compliance

• Schedule and attend hearings with relevant regulatory bodies.
• Proficiently navigate tenancy regulations.
• Ensure compliance with Occupational Health and Safety regulations and internal policies.
• Report any hazards or contraventions promptly.
• Implement safe work practices and procedures.

Qualifications

Education

Recognized College Diploma or University Degree

Skills/Abilities

• Superior verbal and written communication skills
• Excellent employee management and decision-making ability
• Ability to handle multiple projects simultaneously
• Willingness to learn and openness to criticism

Experience Required

• Minimum of 2 years industry experience or equivalent management experience.
• Experience as a residential leasing agent or sales expert with organizational skills (2 years).
• Familiarity with property management software preferred (Yardi, MRI, Entrata, Rent Cafe).