Assistant General Manager

Custom Software Systems Inc.; City of Lloydminster; On-site; CAD 60,000 - 80,000; Full time

Job summary

Microtel Inn & Suites by Wyndham Lloydminster, SK is seeking an Assistant General Manager to drive profitability and guest satisfaction. The role supports the General Manager in overseeing hotel operations and delivering exceptional service in a dynamic, fast-paced environment.

The position requires a strong track record in hospitality, leadership, and budgeting, with flexible hours including mornings, evenings, and weekends as needed.

Qualifications

• Minimum of 5 years’ working experience in the hotel industry, demonstrating progression with each career move.
• 2 years’ experience in a leadership capacity.
• Previous experience with budgeting and forecasting.

Responsibilities

• Assist General Manager in managing all aspects of hotel operations.
• Establish objectives aligned with corporate vision and implement strategies.
• Monitor profitability and budgets to meet operating and capital targets.
• Implement marketing initiatives that align with hotel branding.
• Maximise revenue per available room through yield management.
• Provide staff training to deliver value-added service and monitor effectiveness.
• Monitor customer satisfaction and develop plans to improve ratings.
• Attract, hire and retain qualified employees to meet key objectives.
• Provide leadership to maintain high morale across the hotels.
• Communicate daily/weekly with the General Manager and Director of Operations.
• Ensure health and safety standards are exceeded.
• Maintain month-end documentation and provide accurate reports to accounting.

Skills

Leadership

Budgeting

Forecasting

Staff training

Customer service

Communication

Education

High School Diploma

Hospitality Management diploma (asset)

Job description

MasterBUILT® Hotels exists to develop, build, manage, and invest in best-in-class hotels across Canada. The MasterBUILT team lives and breathes hospitality, having created a significant number of hotels from the ground up, making us a leading company in North America in this regard. As a proud recipient of Canada’s 50 Best Managed Companies award for multiple consecutive years, the MasterBUILT systems and structures have solidified a reputation as industry leaders.

Microtel Inn & Suites by Wyndham is an all-new construction, limited-service hotel brand targeting the midscale segment of the market. Part of the Wyndham Hotel Group family of brands, Microtel has won the JD Power & Associates award for top guest satisfaction in its segment 19 of the past 20 years - an unprecedented achievement in any industry – and has consistently been rated #1 in its segment for RevPAR market penetration in the U.S. (based on STR data).

Within Canada, Microtel is the fastest growing new construction brand in the country with over 40 new hotels scheduled to open by 2025. Microtel’s rapid growth is backed by the strength of MasterBUILT® Hotels’ commitment to develop at least 75 Microtel hotels by 2036, making it one of the most dynamic new brands to ever enter the Canadian marketplace.

Assistant General Manager

Microtel Inn & Suites by Wyndham Lloydminster, SK

The Assistant General Manager will anticipate the needs and exceed the expectations of guests as well as their employees by achieving profitability and customer service goals all while providing their employees an exceptional place to work. Supporting the General Manager in overseeing hotel operations, they will succeed by demonstrating they have the know-how to deliver on the vision, the mission and uphold the culture of a phenomenal hotel chain.

Responsibilities

• Assist General Manager in managing all aspects of hotel operations
• Establishing and communicating objectives that support and align with corporate’s vision by developing and implementing strategies to do so
• Monitoring operational efficiencies to ensure profitability while meeting operating and capital budgets
• Implementing marketing initiatives that align with hotel branding
• Maximizing revenue per available room through yield management
• Providing staff with skills training to provide value-added service to customers and monitor success of training
• Monitoring customer satisfaction ratings and developing plans to maintain or increase customer satisfaction as required
• Attracting, hiring and retaining qualified employees who deliver on key objectives
• Providing leadership and guidance to maintain high morale throughout the hotels
• Communicating daily and weekly with the General Manager and Director of Operations
• Ensuring all health and safety standards are exceeded
• Maintaining all month end documentation and providing the accounting department accurate reports
• Providing cash/credit card summaries as required
• Ensuring banking is completed on a daily basis

Qualifications

• Minimum of 5 years’ working experience in the hotel industry, demonstrating progression with each career move
• 2 years’ experience in a leadership capacity
• Previous experience with budgeting and forecasting

Mission Critical Competencies

• Ability to demonstrate being both a leader and team player
• Superior written and verbal communication skills
• Excellent customer service and interpersonal skills
• Ability to set and monitor goals and provide status updates as required
• Ability to set priorities for self and others in the hotel
• Project planning capabilities coupled with time management and organization techniques
• A fun, positive attitude with a sense of humour

Desired Education

• A High School Diploma or GED required
• A Diploma in Hospitality Management considered an asset

Working Conditions

• May be required to work early morning, late evening and weekend shifts
• This position requires the ability to be flexible with hours of work to respond to urgent matters
• May be required to travel, a valid driver’s license is a must
• Fun work environment, committed to realizing all of our Core Pillars