Assistant Front Office Manager (m/f/d)

Accor Hotels; Victoria; On-site; CAD 30,000 - 60,000; Full time

Job summary

An innovative hotel is seeking a dynamic team member to join their vibrant environment. This role offers a unique opportunity to work a 4-day workweek while ensuring exceptional guest experiences and fostering team spirit. Responsibilities include managing team operations, resource planning, and providing outstanding customer service. The company values character and personal strengths, making it a refreshing workplace. Enjoy generous benefits including free stays at the hotel and discounts at various locations worldwide. If you are a proactive individual with a passion for hospitality, this opportunity is perfect for you.

Benefits

4-day workweek

Free hotel stays for 10 nights per year

Generous discounts at bars and restaurants

Flexible work arrangements

Staff parties and events

Qualifications

• Completed training in hotel management with relevant experience.
• Ability to inspire and lead both staff and guests.

Responsibilities

• Manage resource planning and team development with the Front Office Manager.
• Ensure smooth operations at the hotel reception during guest check-ins.

Skills

Management Experience

Fluent English

Team Collaboration

Customer Service

Education

Training in Hotel Business

Job description

Company Description

In the UFO-like building that is 25hours Hotel The Circle you can expect an inspiring workplace, where it isn’t just your professional strengths that count, but your soft skills are also valued. Our hierarchies are flat, the working environment is friendly and staff parties and team events strengthen our team spirit. Our guests and colleagues think it makes a refreshing change to the norm! We value effective cooperation, openness and mutual respect.

COME AS YOU ARE & SHOW US YOUR VISION …
… in a 4-day-workweek.

Enjoy 3 days off every week and the opportunity to organize your free time more flexible!

Job Description

How does your working day look like…

• You’ll take care of resource planning, manage the team, and support your colleagues’ development in collaboration with the Front Office Manager.
• You’ll make sure that the roster of duties is completed fairly, on time and with an eye on business.
• You’ll ensure smooth operations at the hotel reception when guests arrive, and that the admin processes for the team run perfectly.
• You’ll support your colleagues with a winning smile whenever all the guests turn up to check in at the same time, while also keeping calm during sudden changes of plan.

Qualifications

Your personality counts more than your CV …

• You’ve completed a course of training in the hotel business, gained some management experience, and can speak English fluently.
• You can inspire your fellow staff just as you can inspire your guests. You know your way around town and always have tips for enjoying the local nightlife.
• You’re a doer – and even if you make mistakes sometimes, you openly admit it.
• You’re not just bringing your abilities, but also your character.

Additional Information

What´s in it for you …

• Only work 4-days a week as a full-time team member without payment or holiday reduction.
• Get to know our 25hours hotels and stay for free for a maximum of 10 nights per year as an employee.
• Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world.
• Benefit from great offers from our numerous cooperation partners.
• Reconcile your personal situation with work – we are open to part-time employment, mini-jobs, and any other adjustments.
• Be part of our hilarious staff parties and much more …