Assistant Front Office Manager, Fairmont Pacific Rim

Accor Hotels; Vancouver; On-site; CAD 68,000 - 79,000; Full time

Job summary

A leading hotel in Vancouver seeks an Assistant Front Office Manager to enhance guest experiences and manage operations. You will lead a dedicated team, ensuring high service standards and addressing guest concerns effectively. This role offers growth opportunities and extensive benefits, including a competitive salary starting at $68,000.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Company-matched pension plan

Travel reimbursement

Complimentary meal

Complimentary hotel stay

Qualifications

• Service-focused personality and prior leadership experience.
• Ability to build and maintain positive relationships with stakeholders.

Responsibilities

• Assist the Front Desk Manager in all aspects of the department.
• Address guest concerns promptly and track issues.
• Perform managerial tasks such as scheduling and payroll.

Skills

Leadership

Communication

Networking

Tools

Opera

Job description

Company Description

Inspiring and engaging. As an Assistant Front Office Manager, you will demonstrate your leadership and interpersonal strengths to maximize Front Office Operations and ensure an exceptional guest experience.

Job Description

What is in it for you:

• Opportunity to develop your talent and grow within Fairmont Pacific Rim and globally!
• A competitive salary, starting from $68,000.00 per annum.
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler.
• Extensive benefits including health, paramedical, dental, vision, life, and disability insurance for eligible employees.
• Company-matched pension plan and options to enroll in the Group Registered Retirement Savings Plan, subject to eligibility.
• Travel reimbursement for a TransLink monthly pass.
• Complimentary meal through our Colleague Dining Program.
• Complimentary hotel stay for new hires with breakfast for two, via our BE OUR GUEST program.

What you will be doing:

• Assist the Front Desk Manager in all aspects of the department and ensure service standards are met with friendly, engaging service.
• Address guest concerns promptly, track issues, and notify relevant departments to create memorable experiences.
• Perform managerial tasks such as scheduling, payroll, performance management, and coaching.
• Ensure adherence to all service standards and procedures.
• Seek feedback regularly to improve daily operations.

Qualifications

Your experience and skills include:

• A service-focused personality and prior leadership experience.
• Experience with Opera or similar systems.
• Ability to build and maintain positive relationships with stakeholders.
• Strong communication and networking skills.
• Leadership by example, fostering a strong team culture and high performance.

Additional Information

Your team and working environment:

• Located at the ocean's edge, the Fairmont Pacific Rim is a modern oasis with breathtaking harbor views, luxurious accommodations, acclaimed cuisine, and warm hospitality. You will be part of an exceptional Front Office team committed to the highest guest service standards.

Visa Requirements: You must be legally eligible to work in Canada prior to applying. The hotel cannot assist with obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company aiming to attract, recruit, and promote diverse talent.

Why work for Accor?

We are more than a global leader. We embrace you as you are, offering roles and brands that match your personality. We support your growth and learning, ensuring work has purpose. Join us to explore limitless possibilities in hospitality. Discover more at https://careers.accor.com/.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS