Assistant Community Manager FT

Monroe Group Ltd.; Pavilion; On-site; CAD 28,000 - 40,000; Full time

Job summary

The Monroe Group Ltd. is seeking an Assistant Community Manager to support daily property operations under the Community Manager, serving as the main contact in their absence.

Responsibilities include clerical duties, rent collection, resident orientation, maintaining tenant files, processing work orders, and assisting with risk management and legal matters for buildings. Knowledge of affordable housing programs (LIHTC, Section 8, HUD) and strong customer service are essential.

Qualifications

• High School diploma
• At least 1 year of Assistant Property Management experience
• Must have working knowledge of affordable housing programs: LIHTC, Section 8, HUD
• Must have strong customer service

Responsibilities

• Handle office clerical duties including filing, answering calls and managing paperwork
• Collect resident rents and prepare deposit slips
• Maintain tenant files and related documentation with accuracy
• Supervise in Community Manager's absence
• Assist in entering work orders for maintenance staff
• Support in legal proceedings and risk management as needed
• For properties with 200+ units duties may be split among two assistants for consistency

Skills

Customer service

Verbal and written communication

Confidentiality

Self-motivation

Time management

Education

High School diploma

Bachelor’s degree (preferred)

Job description

The Assistant Community Manager is responsible, under the direction of the Community Manager, for all phases of the property operations, and to act as main point of contact in the absence of the Community Manager.

Job Type
Full-time

Essential Functions

• Responsible for all office clerical duties including filing, answering phone calls and administration of affordable housing paperwork
• Must take annual Fair Housing Training to ensure property compliance
• In depth knowledge of property programs i.e. Project Based Section 8, LIHTC, etc.
• Conducts new resident orientation
• Responsible to collect resident rents and prepares deposit slip
• Maintains tenant files and all related documentation with accuracy
• Performs Supervisory duties when Community Manager is absent
• Assists in entering work orders for maintenance staff
• Assists in legal proceedings and risk management issues as needed
• For properties of 200 + units there may be two Assistant Managers the above duties apply however the work is to be dived to ensure consistency and accountability for each employee’s role / contribution.

Resident Service Coordinator Functions

• Develop and Maintain Resource Directory. This directory may include listing of state and / or local service providers that residents can contact for assistance (e.g. services to families, children, individuals who are elderly, persons with disabilities, emergency assistance). The directory should include agencies that are health and recreational resources with the city. In many cases, State and local governments can also provide a listing of the non-profit agencies with which they contact for services. Make these resources known to the residents of your property.
• Responsible to organize presenters for educational event which may include subjects relating to healthcare, agency support, life skills, referral sources, etc.
• Assists residents in obtaining contact information to community agencies, community providers and other social services agencies. These social services may include meals-on-wheels, transportation, home health aides, homemakers, financial assistance, counseling preventative health screening, and other needed services.
• Other tasks as assigned

Requirements

• Must be able to work assigned hours as scheduled.
• Must be able to work in a fast paced environment.
• Must be able to maintain confidentiality.
• Must be able to complete tasks in a timely manner.
• Must be able to meet assigned deadlines.
• Familiarity with clerical practices, office procedures, and automated equipment.
• Required to learn all aspects of community manager duties.
• Ability to satisfactorily complete tasks with minimal supervision.
• Must be a self starter and self motivated.
• Ability to perform assigned tasks with reasonable speed and accuracy.
• Excellent verbal and written communication skills.

Education And Experience Required

• High School diploma
• At least 1 year of Assistant Property Management experience
• Must have working knowledge of affordable housing programs: LIHTC, Section 8, HUD
• Must have strong customer service

Preferred Qualifications

• Bachelor’s degree from an accredited college or university.
• At least 3 years of Assistant Property Management experience

Physical Demands

• Employee must be able to move/drag/lift at least 15 lbs. and up to 40 lbs.
• Employee will frequently utilize their hands and fingers
• Employee will be frequently required to sit, stand or walk
• Employee will be required to bend, twist, stoop and or kneel

Work Environment

• The employee will be exposed to an indoor and outdoor office environment. The noise level changes on a consistent basis.

Salary Description

$25.00 per hour