Assistant Clinical Services Manager - Clinical Resource Team

William Osler Health System; Canada; On-site; CAD 82,000 - 116,000; Full time

Job summary

William Osler Health System in Brampton and Etobicoke is seeking an Assistant Clinical Services Manager for the Clinical Resource Team to lead day-to-day operations, support an inter-professional team, and ensure safe, patient-centered services using evidence-informed practice.

Reporting to the CRT Clinical Services Manager, you will drive quality, safety and performance indicators, collaborate with the CSM and Nursing Educator, and foster staff development to sustain high performance and

Qualifications

• Baccalaureate Degree is required, BScN preferred
• Member and in good standings with a professional health college, required
• Relevant Master’s Degree preferred
• Demonstrated effective communication, team building, problem solving and conflict resolution skills
• Demonstrated ability to engage and work collaboratively with all levels and members of the inter professional team
• Demonstrated effective judgment and innovative change leadership skills
• Demonstrated ability to utilize quality, safety and risk-based frameworks to facilitate and build the use of critical thinking, priority setting and problem-solving skills across the team
• Knowledge of collective agreements and working experience in a unionized environment is preferred
• Excellent written, verbal communication and documentation skills
• Detail oriented with excellent organization and time management skills

Responsibilities

• Support the day to day operations; provide leadership to an inter professional team to employ best practices
• Effectively communicate and lead processes in delivering safe, competent and ethically patient centered and cost effective services
• Coordinate resolution of issues related to operational activities across the CRT program to ensure seamless leadership
• Work collaboratively with the CSM and inter professional team members– assess clinical and educational needs within the CRT on an ongoing basis
• Other duties as assigned such as special projects.

Job description

Assistant Clinical Services Manager - Clinical Resource Team

Company description

One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care network to grow your career. Osler is nationally recognized for its commitment to patient safety and is Accredited with Exemplary Standing, the highest rating a Canadian hospital can receive. As a major Ontario hospital system, and home to some of the biggest specialty and emergency departments in the country, Osler serves the 1.3 million residents of Brampton, Etobicoke and surrounding communities. We are proud to offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your game.

A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands-on skills development, cross-department training and promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of patient-inspired health care without boundaries.

At Osler, we invest in careers that go beyond where health care professionals like you can achieve their goals and find deep personal and professional fulfillment. Join our team today!

The Assistant Clinical Services Manager, for Clinical Resource Team (CRT) will: support the day to day operations; provide leadership to an inter professional team to employ best practices; effectively communicate and lead processes in delivering safe, competent and ethically patient centered and cost effective services using an evidence-informed and stakeholders engagement approach.

This position will report to the Clinical Resource Team Clinical Services Manager (CSM) to ensure program goals and objectives are achieved and are in alignment with the corporate strategic plan.

Accountabilities:

Quality and Safe Patient Care

• Support the implementation of best/leading practices, quality documentation and accountability models;
• Facilitate an inter-professional collaborative approach to leadership, recognizing and maximizing the unique contribution of each team member;
• Monitor and respond in a timely manner to quality, safety, risk and other performance/outcome indicators;
• Promote and facilitate a safe and therapeutic environment in accordance with best practices for the provision of care;
• Collaborate with CSM colleagues to promote patient and family centered care in the areas CRT supports. Responds and addresses issues and or concerns identified by patients and families and internal and external stakeholders in a timely fashion;
• Coordinate resolution of issues/concerns/ related to operational activities across the CRT program to ensure seamless leadership
• Work collaboratively with the CSM and inter professional team members– assess clinical and educational needs within the CRT on an ongoing basis
• Other duties as assigned such as special projects.

Leadership and Collaboration

• Demonstrating ability and experience in five leadership domains:
• Leads self
• Engages others
• Achieves results
• Develops partnerships and
• Leverage information-driven and goal-oriented processes in driving change and improvement
• Works collaboratively with the CSM, and shares accountability for achieving program targets, managing risk, improving quality and safety and advancing patient care outcomes under the direction of the Director for Access and Flow, Scheduling Services, Infection Prevention and Control CRT, Registration and Admitting.
• Works collaboratively with the Clinical Nurse Educator, inpatient CSM’s in reducing waste, adding value, raising standards, improving effectiveness and delivering high performance from the team;
• Supports agreed upon evaluation and outcome criteria to drive timely delivery of outputs; analysis of data, interpretation of data and provide feedback to the team on findings;
• Works collaboratively with the CSM and program Director to identify gaps in processes, policies and procedures and support the sustainable delivery of excellent patient-centered care;
• Facilitates huddles and chairs the nursing team meetings under the direction of the CSM and attends other internal/external meetings as appropriate

People Development and Team Building

• Fosters open communication, learning, and professional growth of the nursing staff
• Provides the clinical expertise essential to support managers with effective problem solving and decision making
• Initiates action and reports to the CSM, when staff behavior and/or performance do not meet professional standards and will independently manage the performance of a defined group of staff members.
• In conjunction with the CSM manages the Attendance Awareness Program
• In collaboration with the CSM manages the recruitment and selection process
• Provide support to the CSM in the completion of performance evaluations
• Cultivates effective inter professional relationships at all levels
• Creates an environment that empowers individuals to take ownership and responsibility for their actions, promote staff initiative and nurture high morale and engagement
• Demonstrates relevant on-going professional development and commitment to continuing development
• Manages all staffing requirements cost-effectively in meeting the daily operational needs
• Identifies issues and challenges; monitor trends requiring targeted interventions and change in practice patterns or processes
• Provides value-added point of care resources to ensure and optimize safe and effective patient-centered care
• Responsible for supporting the CSM with the completion of time keeping, shift changes, payroll completion and approval.

Job qualifications

• Baccalaureate Degree is required, BScN preferred
• Member and in good standings with a professional health college, required
• Relevant Master’s Degree preferred
• Demonstrated effective communication, team building, problem solving and conflict resolution skills
• Demonstrated ability to engage and work collaboratively with all levels and members of the inter professional team
• Demonstrated effective judgment and innovative change leadership skills
• Demonstrated ability to utilize quality, safety and risk-based frameworks to facilitate and build the use of critical thinking, priority setting and problem-solving skills across the team
• Knowledge of collective agreements and working experience in a unionized environment is preferred
• Excellent written, verbal communication and documentation skills
• Detail oriented with excellent organization and time management skills

Additional information

Hours: Currently Monday to Friday, Days, 8 hours (subject to change in accordance with operational requirements)

Maximum: $71.73

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Osler values inclusivity and diversity in the workplace. We welcome and encourage applicants from diverse backgrounds. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act. If you require an accommodation at any stage of the recruitment process, please notify Human Resources at [e-mail] .

While we thank all applicants, only those selected for an interview will be contacted. Any information obtained during the course of recruitment will be used for employment recruitment purposes only, and not for any other purpose.

Job summary

Posting number

REF11896P

Job category

Clinical Resource Team

Location

Multiple sites

Type of employment

Permanent

Contract type

Temporary

18 months

Union

Non Union - Management

Posted on

Oct 26, 2026

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