Assistant Branch Manager Trainee

TD Bank; Airdrie; On-site; CAD 70,000 - 98,000; Full time

Job summary

TD Canada Trust in Calgary is seeking an Assistant Branch Manager Trainee to lead and coach front-line staff toward exceptional customer service and operational excellence.

You will oversee investment and unsecured credit transactions, mentor the team, ensure regulatory compliance, and collaborate with TD partners to meet client needs while fostering a positive, diverse workplace.

Qualifications

• Undergraduate degree or 4+ years of relevant experience.
• Completion of Branch Compliance Officer (BCO) and IFIC or CSC Course.
• Extensive knowledge of team, process, and risk management with strong communication.
• Proficiency with MS Office and related productivity tools.
• Ability to lead in a fast-paced environment with planning and time management.

Responsibilities

• Lead teams in investment and unsecured credit compliance transactions and complex activities.
• Coach advisory and frontline staff on resolving customer complaints per guidelines.
• Resolve operational and high-risk issues while ensuring regulatory compliance.
• Mentor a team on advice-giving strategies and delivering customer experience.
• Ensure branch common areas are inviting and compliant with policies.
• Meet customer demands and maintain accurate employee scheduling.
• Share knowledge and coordinate team activities to improve TD experiences.
• Collaborate with TD partners to meet customers' financial needs.

Skills

Team leadership

Risk management

MS Office proficiency

Strong communication

Decision making

Education

Undergraduate degree

BCO & IFIC/CSC

Tools

MS Office

Internet applications

Job description

Work Location: Calgary, Alberta, Canada

Hours: 37.5

Line of Business: Personal & Commercial Banking

Pay Details: $69,700 - $98,400 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Department Overview

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description

Can you inspire a team in building a positive customer and employee experience while ensuring effective delivery of complex credit and investment solutions? Is it fun guiding a team to provide professional financial advice and help customers with their goals and key life events?

As an Assistant Branch Manager Trainee , you will contribute to the TD's success by leading and coaching employees towards achieving operational excellence and personal development objectives.

In this role, you would:

• Lead teams in completing investment and unsecured credit compliance transactions and complex activities that affect the bank
• Coach advisory and frontline staff on resolving customer complaints effectively and consistent with customer problem resolution guidelines
• Resolve operational and high-risk issues after determining the most appropriate course of action for resolution while ensuring the team works within regulatory requirements and policies
• Mentor a team on advice-giving strategies and delivering effective customer experience
• Ensure the common areas and advisory spaces of the branch are inviting and approachable for customers
• Meet customer demands and compliance requirements by determining and maintaining accurate employee scheduling
• Contribute to the Legendary Experience in the branch by sharing information, skills, and subject matter expertise with the team members while coordinating team activities effectively
• Work closely with TD partners to help customers meet their financial needs in the best suited manner
• Improve processes and work efficiency of the team by providing ongoing feedback and guidance in line with established codes of conduct while ensuring their performance management activities are undertaken
• Help build a positive and diverse workforce by providing equal and fair opportunity, ensuring timely communication of issues and inspiring good working relationships across TD.

Job Requirements :

• Undergraduate degree and/or over 4 years of relevant experience
• Completion of Branch Compliance Officer (BCO) and IFIC or CSC Course
• Extensive knowledge of team, process, and risk management along with advanced understanding of the business
• Proficiency in productivity tools and software tools including MS Office, and internet application.
• Strong communication skills to liaise with customers, employee and cross functional teams.
• A thorough and accurate decision maker who can exercise good judgement skills when working with confidential information
• A dynamic leader with demonstrated experience working in a fast-paced work environment through strong communication, planning and time management skills.
• Good communicator with go-getter attitude

Trainee Mobility

This opportunity includes a mobility clause that requires a candidate to be mobile within the Assigned District. Upon completion of the training program, we intend to assign you to a position which will be compatible with your training. The timing of this posting will be determined by your progress in the training program and our ability to avail an appropriate opportunity. This may involve a transfer and geographic relocation to another TD location within your assigned region. It is our understanding that you are mobile to any location in this region. You are also aware that your geographic mobility is a condition of this employment.

*The successful candidate will be required to